TTEC Digital
Austin, United States of America (UTC-5)
(38)
Austin, United States of America (UTC-5)(38)
Overview
TTEC Digital combines 40 years of customer experience expertise and operates from Austin, Texas within a global, regionally focused delivery model that blends remote, coast-to-coast teams with managed services. TTEC Digital provides artificial intelligence, contact center technology, CX strategy & design, and data & analytics services, with technical specializations in Genesys, AWS, Salesforce platform integrations, CRM implementations, omnichannel engagement and AI-powered analytics. It serves financial services, healthcare, and retail industries, focusing on customer journey orchestration, contact center modernization, and managed SurroundCX delivery.
Quick Facts
- Year Founded
- 1986
- Company Size
- 1,001 - 5,000
- Avg. Hourly Rate
- $150/hr - $199/hr
- Min. Project Size
- $50,000
Specialties
- Customer Experience (CX) Strategy & Consulting
- Cloud & Hybrid Contact Center Solutions
- Conversational AI & Cognitive Engagement
- Enterprise CRM Modernization & Integration
- CX Data Analytics & Real-Time Insights
- SurroundCX™ Managed Support Services
- Custom Contact Center Software Engineering
- Omnichannel Customer Journey Optimization
- Generative AI for Customer Service
- Contact Center Workforce Engagement Management
- Voice & Digital Channel CTI Integration
- Compliance & Identity Management
- Cloud CX Platform Migration & Deployment
- AI-Powered Virtual Assistants & Bots
- Security
- Customer Experience (CX) Strategy & Consulting
- Cloud & Hybrid Contact Center Solutions
- Conversational AI & Cognitive Engagement
- Enterprise CRM Modernization & Integration
- CX Data Analytics & Real-Time Insights
- SurroundCX™ Managed Support Services
- Custom Contact Center Software Engineering
- Omnichannel Customer Journey Optimization
- Generative AI for Customer Service
- Contact Center Workforce Engagement Management
- Voice & Digital Channel CTI Integration
- Compliance & Identity Management
- Cloud CX Platform Migration & Deployment
- AI-Powered Virtual Assistants & Bots
- Security
Team Experience
- < 1 Year14%
- 1-2 Years20%
- 3-5 Years47%
- 6-10 Years12%
- 10+ Years6%
< 1 Year
14%
Median Employee Tenure:
3.3 years
Employee Growth in last 1 year:
8%
Offerings
Services
AI and Machine Learning
CRM Solutions
Data Analytics
Managed IT Services
UI/UX Design
Industries Served
E-commerce & Retail
Financial Services
Healthcare
Hospitality, Travel & Tourism
Expertise
Tech Stacks
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Amazon Web Services (AWS)
Node.js
Python
Java
React.js
Tools
Git
Jira
Microsoft SQL Server
Salesforce
ServiceNow
Zendesk
Skills & Expertise
Software Development- Web Development
Highlights
Notable Clients
American Red Cross
Carsales
Deliveroo
iQ Credit Union
John Hancock
SELCO Credit Union
Awards and Certifications
2026 Great Place to Work Certification - USA
Awarded By: Great Place to Work
2025 Gold, Silver & Bronze Stevie Award for Sales & Customer Service
Awarded By: The Stevies
2025 Great Place to Work Certification - USA
Awarded By: Great Place to Work
Fortune’s List of America’s Most Innovative Companies 2024
Awarded By: Fortune
Location(s)
Primary Development Center & Headquarter
Other
Primary Development Center & Headquarter
Austin, United States of America
925+ employees
Important Facts About United States of America (PDC):
Literacy Rate- :
- 99%
English Proficiency- :
- High
GDP Per Capita- :
- $8,960
Income Category- :
- High
Other Locations
India
2 Offices
Philippines
1 Office