endorsedOngoing

Customer Portal for Safety Equipment Company

Services Covered:

UI/UX Design • Website Development

Industry

Energy & Natural Resources

Duration

55 months

Budget

50K - 199K

Start Date

1 January 2022

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Terrific Minds is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Australia

Project Summary

Terrific Minds is developing a web platform for a safety equipment company to manage customer backorders and invoices. They designed UX wireframes in Figma and are building the platform with a React frontend and Laravel backend. The platform has improved customer satisfaction and saved the sales team time by surfacing backorder information. The vendor communicates via Jira, email and weekly meetings and has stayed on budget while the engagement continues.

Key Challenges

Provide a customer portal to allow customers to view backorder status and invoices.

Project Deliverables

UX wireframes
Customer portal (web platform)
React frontend
Laravel backend

Project Solution

The vendor developed the website from scratch, creating UX wireframes in Figma and building a customer portal with a React frontend and a Laravel backend. The client provided the required data and initially worked through a Terrific Minds project manager before engaging directly with developers. The engagement is ongoing and includes regular status communication via Jira, email and weekly meetings.

Project Outcome

Customers adopted the platform and are satisfied.
Sales team saves time because they can view customers' backorders.
Project stayed on budget and largely met deadlines despite timeline changes.
Vendor delivered reliable guidance on site design and implementation.

Platforms

Tech Stack

React.js

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client’s customers are happy with the web platform Terrific Minds has developed. Additionally, this new tool has helped the client’s sales team to save time. Terrific Minds meets deadlines and communicates effectively with the client through Figma, email, phone calls, and meetings.”
Anonymous
Project Manager
Date: 01/16/2023