endorsedCompleted

Content Moderation Solution for Wholesale Company

Services Covered:

Custom Software Development • Mobile Application Development • Website Development

Industry

E-commerce & Retail

Duration

2 months

Budget

10K - 49K

Start Date

1 February 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

81/100

Strong

Project Capability Score (PCS) estimates how capable Techstack Ltd is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Dallas, United States of America

Project Summary

Techstack developed a content moderation solution for a wholesale company, implementing moderation across web and mobile and integrating WebPurify's API with configurable thresholds. The solution included automated flagging, human-review escalation paths, dashboards and reporting, and optimizations to AWS to manage moderation costs. The client reported improved user safety, reduced toxic behavior, increased retention and stronger trust in the platform.

Key Challenges

Detect and filter harmful content across text, images, and videos
Maintain a safe environment and protect brand reputation while minimizing false positives
Implement moderation across both web and mobile platforms

Project Deliverables

Moderation integration for web and mobile
Configuration dashboards
Reporting options
Automated flagging and escalation paths for human review
Optimized AWS setup to manage moderation costs effectively

Project Solution

Referral and pricing alignment led to the engagement. A 2-5 person Techstack team implemented moderation for multiple content types by integrating WebPurify’s API and configuring thresholds to recognize varying levels of profanity and sensitive material. They set up automated flagging and escalation paths for human review, ensured moderation logic was adaptable for sensitivity adjustments, and optimized the AWS setup to manage moderation costs. Deliverables included moderation integration across mobile and web, configuration dashboards and reporting options.

Project Outcome

Significant improvement in user safety and content cleanliness
Reduction in toxic behavior
Increased user retention
Stronger trust in the platform and reinforced brand image
Clear, consistent communication and strong ownership from the vendor

Platforms

Web
Mobile

Tech Stack

Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Techstack company delivered a solution that improved user safety and content cleanliness, reduced toxic behavior, and reinforced the client's brand image. Moreover, Techstack company communicated clearly, kept the client updated, and showed a strong sense of ownership over their work.”
John Priest
President
Date: 12/09/2025