endorsedOngoing

iOS & Android Enterprise Service Management App — Design, Development & Deployment

Services Covered:

Mobile Application Development • Software QA and Testing

Industry

Information Technology

Duration

35 months

Budget

50K - 199K

Start Date

1 September 2023

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

87/100

Strong

Project Capability Score (PCS) estimates how capable TechAhead is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Happy MOB

Boston, United States of America

Project Summary

A smartphone app company engaged TechAhead to design, develop, test and deploy a multi-component enterprise service management mobile solution for iOS and Android with integrations such as WhatsApp and Google Maps. The vendor delivered quality design and graphics, strong communication via Microsoft Teams/WhatsApp/phone, and adapted the product to regional localization and UX requirements. The client reported high satisfaction and is already pursuing follow-on work.

Key Challenges

Automate client service requests
Reduce manual steps and allow autonomous service management
Scale services to include more geographic regions with minimum back end systems investment
Integrate dashboard and analytics into management decisions

Project Deliverables

Design of mobile iOS and Android app
Development of mobile iOS and Android app
Integration with WhatsApp and Google Maps
Testing including user acceptance testing
Deployment of a multi-component, multi-interface enterprise service management solution

Project Solution

TechAhead designed, developed, tested and deployed a multi-component, multi-interface enterprise service management mobile solution. The engagement included product design, app development, integration work and QA; the team worked across communication channels (Microsoft Teams, WhatsApp, phone) to adapt the product to localization and regional UX needs. The vendor was selected based on high ratings, value, and aligned company values.

Project Outcome

Exceeded client expectations in project management and delivery.
Adapted to localization needs and regional user-experience targets.
Client initiated a second concept engagement (follow-on work).
Delivered quality design and graphics and maintained strong communication across channels.

Platforms

Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“techahead has delivered quality work with top design and graphics, creating great user expectations. techahead leads a communicative, flexible, and punctual process via Microsoft Teams, WhatsApp, and phone calls. The client also highlights the team's ingenuity.”
Esteban Verduzco
CEO, Happy MOB at Happy MOB
Date: 12/14/2023