endorsedCompleted

In-Venue Ordering Mobile App and API

Services Covered:

Mobile Application Development • iOS Application Development • Android Application Development

Industry

Hospitality, Travel & Tourism

Duration

9 months

Budget

50K - 199K

Start Date

1 October 2019

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Tapptitude is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

OnTapp

London, United Kingdom

Project Summary

Tapptitude completed an in-depth requirements and design phase and developed iOS and Android mobile apps plus a backend API for an in-venue ordering startup. The app reduced queuing at venues, reached approximately 10,000 customers and ~28,000 transactions, and was delivered on time and within budget with positive user feedback.

Key Challenges

Build a mobile application to reduce or eliminate queuing at venues, especially live-music venues
Deliver a reliable contactless ordering and payment solution suitable for venue reopenings during COVID-19, requiring an accelerated timeline

Project Deliverables

iOS and Android mobile apps
Backend API
Integration with third-party APIs
Wireframes and UI designs (InVision deliverables)

Project Solution

Tapptitude led an extensive requirements and design phase (wireframing and mockups) and then developed native iOS and Android apps with a backend API. They integrated the API with third-party services, used tools such as Jira, Slack, InVision, and MURAL for collaboration, and had a UK point of contact. The team of around seven handled development and a team lead coordinated delivery; the timeline was later accelerated to meet COVID-related reopening deadlines.

Project Outcome

Approximately 10,000 customers used the app
Around 28,000 transactions recorded
Very few support cases (about 3–4), indicating stability
Positive user feedback and ongoing improvements with quick vendor responses

Platforms

Mobile
API/Integration Platform

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Tapptitude delivered a sleek and user-friendly app that has been met with a positive response. The product is almost without fault, and 10,000 customers have already used it. The skilled team managed the project systematically and delivered their work on time and within the budget.”
Andrew Smith
CEO
Date: 08/25/2020