endorsedOngoingContact Center React Forms & Twilio Integration
Services Covered:
Industry
Financial Services
Duration
67 months
Budget
Confidential
Start Date
1 January 2021
Team Size
1-5 Employees
Engagement Model
Offshore
Project Capability Score (PCS)
76/100
Good
Project Capability Score (PCS) estimates how capable Tagline Infotech LLP is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
Confidential
Salt Lake City, United States of AmericaProject Summary
TaglineInfotech provides custom software development for a specialty finance company's third-party clients, building React forms and Web APIs on the Twilio platform for contact center projects. The solution supports about 70 agents and includes documentation tracking progress. The vendor met development standards and delivered work on time.
Key Challenges
- Build React forms for a contact center project
- Integrate forms with Web APIs on the Twilio platform
- Coordinate across different time zones
Project Deliverables
- React-based forms
- Web APIs integrated with Twilio
- Contact center platform enabling agent interactions
Project Solution
The vendor developed multiple React forms and integrated them with Web APIs on the Twilio platform to enable contact-center workflows. The engagement was executed primarily through a single React developer (point of contact) who collaborated with a designer to create the UI and then implement business rules and API calls. The team delivered to the client's specifications and met deadlines.
Project Outcome
- Deployed a Twilio-based contact center platform supporting around 70 agents.
- The developer met development standards and delivered on time.
Platforms
Web
Tech Stack
React.js
REST API
Client Endorsement
Overall Review Rating
5
5 out of 5 stars
5 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“TaglineInfotech has developed a solution that allows agents to engage with customers. Moreover, they have a document that includes feedback and the work's progress.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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