endorsedCompleted

NEMT Dispatch Platform and Mobile App

Services Covered:

Custom Software Development • Mobile Application Development • UI/UX Design

Industry

Logistics & Transportation

Duration

77 months

Budget

Confidential

Start Date

1 March 2018

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Taazaa Inc is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Columbus, United States of America

Project Summary

Taazaa Inc. designed and developed a custom platform and mobile app for a non-emergency medical transportation (NEMT) dispatching company, implementing multiple user profiles and dispatching and scheduling capabilities. The solution included real-time dispatching, optimized routing, GPS tracking, notifications, and interfaces for facilities, drivers, and dispatchers. The client reported improved customer acquisition and retention, system uptime, and increased profit margins following delivery.

Key Challenges

Streamline operations
Scale rapidly
Save on overhead

Project Deliverables

Patient profiles
Driver profiles
Provider profiles
Real-time dispatching and optimized routing
GPS integration and real-time tracking
Notifications (SMS, email, app)
In-app messaging
Facility web portal for booking and tracking
Driver dashboard
Dispatcher control panel
Platforms: Web, iOS, Android

Project Solution

Taazaa designed and built a unified platform and mobile applications to manage a NEMT fleet and its operations. The vendor implemented patient, driver, and provider profiles; scheduling and real-time dispatching with optimized routing; GPS integration and vehicle tracking; notifications via SMS/email/app; and in-app messaging. They delivered interfaces for facilities, drivers, and dispatchers and developed the solution for web, iOS, and Android.

Project Outcome

On-time performance improvements and reduction of dead miles
Dispatch scheduling reduced from hours to minutes
Increased client acquisition and improved customer retention
System uptime improvements
Increased profit margins enabling reinvestment to scale and purchase vehicles
Clear and timely communication and project delivery

Platforms

Web
Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Taazaa Inc. delivered a great platform on time, leading to improved customer acquisition and retention, system enhancements, and higher profit margins for the client. The team excelled at meeting deadlines and communicating clearly. Moreover, their transparency and honesty were impressive. This review is an update by the client company. The original content is located below the new review.”
Anonymous
Account Executive
Date: 08/26/2024