endorsedCompleted

Mobile Customer Self-Service App for Insurance Company

Services Covered:

Mobile Application Development

Industry

Financial Services

Duration

4 months

Budget

Confidential

Start Date

1 August 2020

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Synoverge Technologies Pvt. Ltd. is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

HDFC ERGO General Insurance Company Ltd.

India

Project Summary

An insurance company engaged Synoverge Technologies to develop mobile apps for iOS and Android that enable customers to perform self-service tasks such as requesting policy documents, registering claims, viewing policy details, and buying or renewing policies. The Synoverge team (1 PM, 5 developers, 1 designer) maintained daily communication, never missed stand-ups, and earned the client's confidence through consistent updates and professionalism.

Key Challenges

Find a vendor with proven mobile expertise within budget
Deliver an intuitive, seamless mobile app enabling customer self-service features such as requesting documents, registering claims, viewing policy details, and buying/renewing policies

Project Deliverables

Mobile apps for iOS and Android
Self-service features: request policy documents, register claims, view policy details, buy/renew policy, view offers

Project Solution

Synoverge was selected via an internal reference to develop native mobile apps for iOS and Android. The apps provided self-service capabilities—requesting policy documents, registering claims, viewing policy details, buying/renewing policies, and viewing offers. The delivery team comprised 1 project manager, 5 developers, and 1 designer, and the project used daily stand-ups and transparent status reporting.

Project Outcome

Synoverge earned the client's confidence and trust through demonstrated skill, commitment, and consistent communication
The client continued to work with Synoverge on multiple mobile projects and would recommend them

Platforms

Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Throughout the project of developing an app for iOS and Android, the Synoverge Technologies team displayed their great skill and commitment, earning the company's confidence and trust. The team didn't miss a single one of their meetings and was always transparent with their updates and reports.”
Anonymous
Sr. Project Manager
Date: 03/23/2021