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AI/NLP Bias Detection SaaS for ProTech Solutions

Services Covered:

AI and Machine Learning • Natural Language Processing (NLP) • Software as a Service (SaaS) Development • API Development • UI/UX Design • Custom Software Development • Test Automation
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Industry
Industry

Information Technology

Duration
Duration

9 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 April 2023

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
76/100
Good

Project Capability Score (PCS) estimates how capable SumatoSoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

ProTech Solutions, Inc.

mapSan Francisco, United States of America

Project Summary

SumatoSoft developed an AI- and NLP-driven SaaS platform for ProTech Solutions, an ERP solutions company, to identify and mitigate unconscious bias across recruitment and talent-management processes. The vendor performed feasibility consulting, discovery (including business-analyst interviews), data preparation for ML training, implemented NLP models, integrated the product with three major HRM systems via RESTful APIs, and designed a user dashboard. The solution improved recruitment materials and led to a more diverse applicant pool and successful hires.

Key Challenges

  • Consult on opportunities to implement AI in bias detection
  • Develop a SaaS platform with AI and NLP technologies to identify and mitigate bias
  • Integrate the platform with popular HRM systems

Project Deliverables

  • AI-powered bias detection mechanism
  • Product vision
  • Web SaaS solution that integrates with HRM platforms
  • User-friendly dashboard for HR professionals
  • Test plan and test cases
  • Technical documentation

Project Solution

SumatoSoft consulted on AI feasibility and provided a full delivery pipeline: discovery (multiple calls and a discovery phase), business-analyst interviews, data preparation from partner and in-house datasets for ML training, and a technical design that used NLP to analyze text and identify bias. They integrated the SaaS via RESTful APIs with three major HRM platforms, implemented the NLP-based bias-detection mechanism, developed a user-friendly HR dashboard, and supplied testing artifacts and technical documentation.

Project Outcome

  • Improved recruitment process with redesigned job descriptions and interview guidelines
  • More diverse pool of applicants and successful hires
  • Delivered items on time and met project milestones; responsiveness and proactive project management noted

Platforms

  • SaaSSaaS
  • WebWeb

Tech Stack

  • REST APIREST API

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“SumatoSoft's work notably improved the client’s recruitment process, resulting in a more diverse pool of applicants and successful hires. The team was responsive, proactive, and communicative throughout the project, and they seamlessly delivered their tasks within the given timeframe.”

Dave Alce

COO

Note: This endorsement is based on publicly available client feedback from external review sources.

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