endorsedCompleted

Delivery & Field Service Management Platform with Mobile Apps

Services Covered:

Custom Software Development

Industry

Logistics & Transportation

Duration

8 months

Budget

50K - 199K

Start Date

1 October 2022

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Successive Digital is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

GSMtasks

Tallinn, Estonia

Project Summary

Successive Digital designed and developed a full-scale delivery and field service management platform and native iOS and Android apps for a task management company. The engagement led to measurable business improvements, including a 47% increase in customer management, an 8% rise in vendor enrollment, and a 23% reduction in marketing and acquisition costs, and deliverables were completed on time with strong communication.

Key Challenges

Need to build a full-scale delivery and field service management platform for delivery partners
Requirements for fleet management, courier driver management, and route optimization
Need for automated task allocation, driver activity tracking, mapping, and mobile-friendly integrations for vendors and marketplaces

Project Deliverables

Delivery and field service management software
iOS app
Android app
Task allocation and optimization module
Route optimization and mapping features

Project Solution

Successive Digital delivered an omnichannel delivery and field service management solution, including UX/UI design, front-end screens, and back-end systems. They developed native iOS and Android applications and implemented modules for tasks allocation and optimization, route and mapping screens, driver and fleet management, task acceptance/rejection gestures, and task completion/rescheduling flows. The vendor worked iteratively with daily scrums and delivered milestones on schedule.

Project Outcome

47% increase in customer management
23% decrease in overall marketing and acquisition costs
8% increase in vendor enrollment on the platform
Overall growth in business and sales and timely delivery of milestones

Platforms

Mobile

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Successive Digital, the client witnessed significant growth in sales. They also improved their customer management by 47% and vendor enrollment on the platform by 8% and decreased marketing costs by 23%. The service provider's timeliness, communication, and transparency were commendable.”
Tony Beck
Project Manager, GSMtasks at GSMtasks
Date: 07/24/2023