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EndorsedendorsedOngoing

Ongoing Development Support for Multi-Channel Marketplace

Services Covered:

Custom Software Development
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Industry
Industry

E-commerce & Retail

Duration
Durationinfo-circle

9 months

Budget
Budget

Confidential

Start Date
Start Date

1 April 2018

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable STX Next is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapLondon, United Kingdom

Project Summary

STX Next provides ongoing outsourced development support for a multi-channel marketplace, handling bug fixes, improvements and new feature development. Their team (an account manager plus developers) maintains the platform, learns new vendor tools (Cubic) as needed, and responds proactively to emergencies including out-of-hours support. Communication is professional and conducted via Slack and Trello, enabling smooth onboarding and transitions.

Key Challenges

  • Outsource all development to a single vendor to avoid coordinating multiple vendors
  • Improve and maintain an existing multi-channel marketplace platform

Project Deliverables

  • Design dashboard for brands to upload portfolio items
  • Bug fixes and maintenance for the marketplace
  • New feature development for the marketplace
  • Ongoing development support and account management

Project Solution

STX Next handles all development support for the client's custom multi-channel marketplace, resolving bugs, delivering new features and maintaining the live site. The team works primarily with Python and JavaScript and learned the client's Cubic tooling to implement features. An account manager coordinates with the client's CTO and the vendor scaled the engineering team from one to two developers to meet needs.

Project Outcome

  • Helped maintain and grow the platform through ongoing development support
  • Available to address technical emergencies and downtime, including out-of-hours support
  • Scaled resources to project needs and ensured smooth developer transitions
  • Professional project management and proactive communication via Slack and Trello

Platforms

  • WebWeb

Tech Stack

  • PythonPython
  • JavaScriptJavaScript

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The platform and business have grown substantially over the course of the engagement thanks to STX Next’s team. Dependable and supportive, they’re quick to address technical challenges and have even worked off hours to keep the platform live. Customers can expect proactive communication.”

Anonymous

Product Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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