endorsedCompleted

Digital Banking Transformation: Website Redesign & Mobile App

Services Covered:

Website Development • Mobile Application Development • UI/UX Design • Digital Marketing Services

Industry

Financial Services

Duration

12 months

Budget

Confidential

Start Date

1 January 2018

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Streambe is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Banco de Neuquén

Buenos Aires, Argentina

Project Summary

A local bank engaged Streambe to modernize and digitize its services while maintaining a close, personalized client experience. Streambe led a long-term migration to digital platforms that included a website front-end redesign (HTML/CSS), landing pages, marketing campaigns, and a mobile app for sales and after-sales. The vendor was commended for agility, communication, and adaptability to the bank's internal processes and remained available during launches. The engagement ran from January 2018 to January 2019.

Key Challenges

Modernize services to digitize the bank while preserving a sense of closeness and personalized service.
Create a new concept enabling digital transformation without losing client proximity.

Project Deliverables

Redesigned institutional website (front end using HTML/CSS)
Mobile app for sales and after-sales
Landing pages and marketing campaign
Self-managed backend

Project Solution

Streambe delivered a long-term engagement to migrate the bank's services to digital platforms. They ran a campaign for organic transformation covering marketing and process acceleration, redesigned the institutional website front end using HTML and CSS with a self-managed backend, built a mobile app for sales and after-sales, and created landing pages and other commercial assets. The delivery team included at least five marketing professionals (including a co-founder), a UX engineer, and several developers.

Project Outcome

Positive client and social media feedback on the updated website and app.
Some client complaints were related to the bank's home-banking network, not the app.
Streambe demonstrated agility, strong communication, and availability during launch periods.
The vendor trained the client to manage and continue the project independently.

Platforms

Web
Mobile

Tech Stack

HTML
CSS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client received several positive comments on the work that Streambe did on their digital update. They led a communicative and agile project and adapted to the team's inner processes through a friendly approach. The client also praised their capability to understand their vision and needs.”
Matias Melo
Administrative Assistant
Date: 09/23/2021