Completed

Klingit: DesignOps Creative Services Platform

Services Covered:

Web Application Development

Industry

Advertising & Marketing

8 months

Budget

10K - 49K

Start Date

1 October 2023

Team Size

1-5

Engagement Model

Offshore

Project Capability Score (PCS)

N/A

Not Available

Project Capability Score (PCS) is not available for this project because it has not been endorsed yet. Once an endorsement is added, the score can be calculated based on project feedback, company track record, experience, and recency. Learn more about PCS

Client

Klingit

United Kingdom

Project Summary

A tech-powered creative services platform that helps brands scale marketing with a global pool of creatives — DesignOps, deliverables, and transparent collaboration in one place. Klingit needed a DesignOps platform for clients, designers, managers, and admins — clear communication, project state tracking, automated onboarding, remote collaboration, and secure handling of brand assets across 40+ creatives.

Key Challenges

Communication gaps between clients, designers, managers, and admins delayed projects and created frustration. Legacy project tools were clunky and manual, making progress hard to see and deadlines easy to miss. Onboarding new clients on complex, multi-stakeholder work was slow and expectation-heavy. Remote teams struggled with time zones, communication barriers, and fragmented workflows. Client data and assets needed stronger protection against growing cyber risk. Mid-project feature requests caused scope creep past budget and timeline.

Project Deliverables

Global talent pool: Access to 40+ creatives, developers, and managers matched to project needs. Seamless collaboration: Transparent DesignOps workflows for communication, feedback, and progress tracking. Multifaceted services: Social graphics, presentations, video, websites, and apps under one delivery model. Clear proposals: Proposals that set out scope, deliverables and milestones before work starts. Scalable services: Engagements that grow with aspiring brands and expanding companies. Brand alignment: Customization that keeps deliverables on-brand with client guidelines.

Project Solution

We built a centralized communication hub with real-time updates, one-to-one messaging, and clear assignment tracking. We shipped project-state tracking, automated workflows, and progress visualization for clearer planning and allocation. We automated onboarding with instructions, plan templates, and immediate access to the right channels. We standardized real-time collaboration tools and recurring virtual syncs so the team stays aligned. We added encryption, access controls, regular updates, and team training on data-protection practices. We introduced a change-management process with documentation and scope/budget renegotiation when needed.

Project Outcome

Communication and collaboration improved across clients, designers, and admins. A shared dashboard cut misalignment and sped day-to-day teamwork. Uploads, payments, and brand management streamlined delivery workflows. Clear project states and assignment tracking improved workload visibility. Self-serve progress views raised client satisfaction and retention.