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UX/UI Redesign for BusLive Mobile App

Services Covered:

UI/UX Design
Project hero — replace with case study imagery
Industry
Industry

Logistics & Transportation

Duration
Duration

1 month

Budget
Budget

Less than 10K

Client Size
Start Date

1 August 2019

Team Size
Team Size

1-5 Employees

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable Spyrosoft BSG is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

BusLive

mapWarsaw, Poland

Project Summary

Better Software Group redesigned an existing mobile application's UX to modern standards by reviewing user feedback, producing a unified layout for both Android and iOS, and delivering high-quality screens. The client reported a jump in one-week retention from 40% to 55% and praised the designer's rapid redefinition of the main interface, while noting limited visibility into daily progress during the short engagement.

Key Challenges

  • Redesign the mobile app to be better understood by users and meet modern style guidelines
  • Increase user retention after first installation
  • Create a single design that fits both Android and iOS platforms

Project Deliverables

  • New app layout
  • High-quality app screens

Project Solution

The vendor met with the client to understand the app and user feedback, designed a new unified layout for both Android and iOS, and produced a set of high-quality app screens. The engagement was short and executed by a single UX designer who collaborated with the client through frequent in-person meetings.

Project Outcome

  • Users stopped complaining about the app interface
  • One-week retention increased from 40% to 55%

Platforms

  • MobileMobile

Tech Stack

  • iOSiOS
  • AndroidAndroid

Client Endorsement

Overall Review Rating

4.5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Within a week, the retention rate jumped from 40% to 55% thanks to Better Software Group's improved UX. They refined the app's main interface to the client's satisfaction, though more design updates throughout the project would've given more opportunities for feedback.”

BusLive Paweł Marek

Owner

Note: This endorsement is based on publicly available client feedback from external review sources.

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