endorsedOngoing

E-commerce Platform for Online Cremation Services

Services Covered:

Custom Software Development • Website Development • E-commerce Development • Software Maintenance and Support • Business Consulting

Industry

Personal Care

Duration

67 months

Budget

50K - 199K

Start Date

1 January 2021

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Spiral Scout is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Albany, United States of America

Project Summary

Spiral Scout built and continues to maintain an e-commerce platform for an online cremation services company, including intensive user flows, third-party integrations (Stripe) and automation that allow families to complete arrangements online. The vendor provided business analysis during a two-month discovery, five months of development to launch in October 2021, and ongoing monthly maintenance and improvements. The site reduced the time to complete arrangements from hours to under 15 minutes according to client feedback.

Key Challenges

Build an e-commerce platform with a high degree of automation to allow families to complete cremation arrangements online
Novel business processes required detailed discovery to define requirements and reduce risk/cost

Project Deliverables

E-commerce website for cremation arrangements
Integrations with Stripe and third-party services
Automated user workflows and status tracking
Discovery and business analysis documentation

Project Solution

Spiral Scout led a discovery phase with a business analyst for about two months, then completed roughly five months of development to build an e-commerce site with intensive user flows and integrations (notably Stripe). They provided a project manager as the main contact, gave the client access to Jira, ran weekly meetings during development and now provide monthly maintenance and ongoing improvements.

Project Outcome

Families can complete cremation arrangements in under 15 minutes (previously took hours)
Site launched in Oct. 2021; client investment ~ $150,000 and engagement remains ongoing
Improved UX, consistent communication, and on-time delivery with Jira-based project tracking

Platforms

Tech Stack

Stripe
Jira

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to the efficient site created by Spiral Scout, clients can make funeral arrangements in less than 15 minutes, as opposed to the lengthy process of making those arrangements traditionally. The team is very communicative, thoughtful, and accommodating, and they understand projects quickly.”
Anonymous
President & Co-Founder
Date: 04/12/2022