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Enterprise Service & Maintenance Application for Hitachi Hi-Rel

Services Covered:

Custom Software Development
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Industry
Industry

Engineering & Manufacturing

Duration
Duration

7 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 August 2016

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable SPEC India is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Hitachi Hi-Rel

mapAhmedabad, India

Project Summary

A power electronics manufacturer engaged SPEC India to develop an enterprise service and maintenance application to unify field-agent operations. The solution provided a centralized platform for field staff to view daily visits, manage service and spare-part requests, and generate quotations on site. The project launched per expectations, improving executive productivity and customer satisfaction while simplifying operations.

Key Challenges

  • Need for a centralized application for field staff who perform regular post-sales services.
  • Requirement to display daily visits and allow on-site capture of required services and replacement needs.
  • Need to check inventory and provide quotations at the customer site.
  • Reduce internal communications so field staff can process requests with minimal coordination.

Project Deliverables

  • eSAM Solution
  • Source Codebase
  • User Manual
  • AMC for the System

Project Solution

SPEC India developed a centralized enterprise service-and-maintenance application (eSAM) using Microsoft technologies. The team implemented MVC .NET with MS SQL, integrated MS Dynamics and exposed Web APIs, delivered source code, a user manual and AMC support. They used a Waterfall approach and deployed a small team including a team lead, developers, PM and on-demand designer/test engineer to roll out the system and provide local support.

Project Outcome

  • Increased productivity of field executives and improved customer satisfaction.
  • Enabled on-field executives to check inventory and provide accurate timelines and quotations.
  • Project delivered within the originally estimated timeline.

Platforms

  • WebWeb

Tech Stack

  • ASP.NET MVCASP.NET MVC
  • REST APIREST API
  • Microsoft SQL ServerMicrosoft SQL Server
  • Microsoft DynamicsMicrosoft Dynamics

Client Endorsement

Overall Review Rating

4.5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The Spec India team was able to successfully launch the project according to the expectations of the company. Thanks to the project, the company saw an increase in the productivity of their executives and an improvement in customer satisfaction. Their operations were much easier to complete.”

Anonymous

Info Tech Consultant

Note: This endorsement is based on publicly available client feedback from external review sources.

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