endorsedOngoing

SkyAzul iService Mobile Apps and Website for Field Service Diagnostics

Services Covered:

Mobile Application Development

Industry

Engineering & Manufacturing

Duration

127 months

Budget

10K - 49K

Start Date

1 January 2016

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

83/100

Strong

Project Capability Score (PCS) estimates how capable Solution Analysts is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

SkyAzul Equipment Solutions

Italy

Project Summary

Solution Analysts built SkyAzul iService, a cross-platform mobile app (iOS and Android) to help field service personnel locate and digest decades of service documentation and run troubleshooting diagnostics. They concurrently redesigned the company's website (WordPress) and integrated it so in-house staff can update content that goes live on the apps. The vendor published the apps in 2016 and continues to provide ongoing support and accessible project management.

Key Challenges

Provide field service personnel with quick access to and the ability to digest 20 years of service documentation
Implement a troubleshooting diagnostics decision-tree with graphics and technical information
Deliver concurrent iOS and Android apps and integrate them with the company's website so content can be updated without rewriting the app

Project Deliverables

Mobile iOS app (SkyAzul iService)
Mobile Android app (SkyAzul iService)
Troubleshooting diagnostics decision-tree tool with graphics
Website redesign (WordPress) integrated with the mobile apps
Service video documentation for 6–10 typical field issues

Project Solution

Solution Analysts developed SkyAzul iService as a cross-platform mobile application (iOS and Android) to enable field service technicians to locate, read, and digest historical service documentation and to follow a troubleshooting diagnostics decision tree with graphics and technical information. They concurrently redesigned the company's seven-year-old website (WordPress) to serve as the content source for the mobile apps, implemented a workflow that allows in-house staff to update technical information via the website so changes go live in the app, created six to ten service videos for common field issues, and published the Android and iOS apps. They provided project management, delivered a scope document quickly, and continue to support the apps and website.

Project Outcome

Website launched in Aug. 2016; mobile apps published in Oct. 2016
Content updates can be made via WordPress and become live in the mobile app
Ongoing support and responsive project management from the vendor
Initial user adoption lower than expected and marketing postponed pending new release

Platforms

Mobile
Web

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“A smooth interface now allows in-house writers to deploy updates and additions to the app via the website. Solution Analysts’ team continues to demonstrate great accessibility, understand objectives, and deliver functional results.”
Brian Considine
President, SkyAzul at SkyAzul Equipment Solutions
Date: 04/22/2026