endorsedOngoing

Backend Development for Customer Loyalty Platform

Services Covered:

Custom Software Development • Mobile Application Development • API Development

Industry

Business Consulting & Services

Duration

104 months

Budget

10K - 49K

Start Date

1 December 2017

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable SoluteLabs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

India

Project Summary

SoluteLabs is building a Ruby on Rails customer loyalty platform from scratch, responsible for backend database, modules, and system architecture while also developing mobile apps. The platform will serve over 800 businesses and includes analytics for customer engagement. The client reports improved growth and reduced costs, with consistent communication and collaborative partnership.

Key Challenges

Replace an unsatisfactory technology partner.
Build a robust, scalable platform that supports growth, analytics, and improved customer engagement.

Project Deliverables

Ruby on Rails backend platform
Backend database and modules
System architecture design
iOS app
Android app

Project Solution

SoluteLabs is developing a Ruby on Rails platform from scratch to be used by over 800 businesses, handling the backend database, modules, and product architecture design. The system will provide analytics for customer engagement. SoluteLabs is also developing accompanying iOS and Android apps while an in-house team handles app design. The vendor assigned a project manager onsite and maintains an active team of 6–7 people working on the engagement.

Project Outcome

Achieved rapid growth while reducing server costs and creating more efficient processes.
Improved product robustness and scalability, enabling the sales team to onboard new customers.
Maintained active communication and smooth collaboration throughout the engagement.

Platforms

Mobile
Web

Tech Stack

Ruby on Rails
iOS
Android

Client Endorsement

Overall Review Rating

4.25

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Growth and costs have both improved thanks to SoluteLabs’ work. They have a strong understanding of internal culture goals and offer unique advice to help create and achieve those ends. SoluteLabs provide consistent communication and smooth collaboration.”
Anonymous
Founder
Date: 11/02/2018