endorsedOngoing

Booking & Order Management System for Custom Suit Manufacturer

Services Covered:

Website Development • Software Maintenance and Support • Legacy Application Modernization

Industry

Engineering & Manufacturing

Duration

122 months

Budget

10K - 49K

Start Date

1 June 2016

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable SoloWay Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Singapore, Singapore

Project Summary

bvblogic took over maintenance and upgrades after prior development partners failed, overhauled the client’s appointment booking tool, and developed an order management system that tracks measurements and orders. Their work reduced customer service workload and improved operational efficiency under an ongoing hourly agreement.

Key Challenges

Replace unreliable previous developers and find stable long-term support
Maintain and upgrade legacy Ruby on Rails and WordPress systems
Build a new suite of systems including an improved booking tool and an order management platform

Project Deliverables

Overhauled appointment booking tool
Upgrades to the WordPress website
Order management system for measurements and order tracking
Ongoing maintenance under an open hourly agreement

Project Solution

bvblogic overhauled the client’s basic booking tool to make it more flexible, performed extensive upgrades to the WordPress website, and developed an order management system to administer measurements and track orders through the process. The engagement operates under an open hourly agreement; the client has one WordPress developer and one Ruby developer on standby and brings in frontend resources as needed. The team coordinates via daily calls and standard tracking/tools such as Basecamp and Google Docs.

Project Outcome

Booking system significantly reduced customer service calls
Projected savings of one full-time staff member once order management is fully rolled out
Ongoing migration to the new order management system is expected to deliver significant operational benefits

Platforms

Tech Stack

Ruby on Rails

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“bvblogic’s streamlining of the booking system nearly eliminated customer service calls, reducing staffing needs. Their intuitive project management system allowed for an easy flow of information. bvblogic was an honest and transparent development partner.”
Anonymous
Founder
Date: 04/07/2017