endorsedOngoingInternal Customer Support Application for Silicon Valley Startup
Services Covered:
Industry
Information Technology
Duration
130 months
Budget
Confidential
Start Date
1 October 2015
Team Size
Confidential
Engagement Model
Offshore
Project Capability Score (PCS)
74/100
Good
Project Capability Score (PCS) estimates how capable SoftwareHut is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
Confidential
San Jose, United States of AmericaProject Summary
SoftwareHut developed AngularJS-based internal applications for a Silicon Valley startup to support customer agents, integrating with client-provided APIs and using WebSockets. The vendor's engineers worked closely with the client's team, delivering high-quality code and rapid iterations; changes frequently went live within 24–48 hours. Both products are launched and remain under active evolution with continued collaboration.
Key Challenges
- Needed internal software to allow agents and customer support to engage with users
- Required tight integration with the client's engineering team to enable rapid iteration and frequent updates
Project Deliverables
- AngularJS front-end application
- Integration with client-provided APIs using WebSockets
- Prototype and subsequent product iterations and feature additions
Project Solution
SoftwareHut developed the front-end applications using AngularJS while the client's team provided back-end services and APIs. Much of the data exchange used WebSockets rather than REST, and the vendor integrated tightly with the client's engineering team, embedding two engineers who communicated multiple times daily. The engagement began with a prototype and evolved into ongoing product development and feature expansion.
Project Outcome
- Changes and fixes deployed within 24–48 hours
- Both products fully launched and actively evolved with ongoing collaboration
- High degree of team integration enabling rapid delivery and frequent communication
Platforms
Web
Tech Stack
AngularJS
Client Endorsement
Overall Review Rating
5
5 out of 5 stars
5 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“They worked closely with the engineering team to provide a great product and a personable service. SoftwareHut provided high-quality code and were flexible, working weekends to meet deadlines. The team was responsive and easy to reach.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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