endorsedOngoingTouch-Screen Kiosk Development & Support (Staff Augmentation)
Services Covered:
Industry
Financial Services
Duration
101 months
Budget
10K - 49K
Start Date
1 March 2018
Team Size
1-5 Employees
Engagement Model
Onshore
Project Capability Score (PCS)
74/100
Good
Project Capability Score (PCS) estimates how capable Softlabs Group is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
Confidential
Mumbai, IndiaProject Summary
Softlabs Group provided staff augmentation and development resources to an asset management company for their touch-screen kiosk product, working primarily with WCF/.NET and Microsoft SQL Server. The vendor supported phase II development, performed enhancements and optimizations, and provided ongoing support. The client reported successful milestone launches, increased kiosk transactions, and clear, consistent communication.
Key Challenges
- Find a long-term partner to develop and support the kiosk application
- Support niche WCF framework development and ongoing maintenance
- Ensure stability and capacity for multi-year support
Project Deliverables
- Touch-screen kiosk application for mutual fund servicing and transactions
- Enhancements and optimization of existing codebase
- Ongoing support and customer servicing
Project Solution
Softlabs Group supplied development resources on a time-and-materials basis to support and enhance a touch-screen kiosk application for mutual fund servicing. They performed phase II enhancements, optimized the existing codebase, and provided post-go-live support and customer servicing. Technologies used included WCF/.NET, Microsoft SQL Server, and Windows web services.
Project Outcome
- Launch of phase II with no issues
- Transfer of branch footfall to the kiosk
- Customer service executives had more time for optimization and planning
- Significant incremental number of financial transactions through the kiosk
Platforms
Kiosk
Tech Stack
.NET
Microsoft SQL Server
Client Endorsement
Overall Review Rating
3.75
4 out of 5 stars
4 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“Softlabs Group's level of service and results delivered has been successful for the client so far. The team provides clear and consistent communication. Above all, they are committed to building long-term working relationships.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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