Smart NX

Juiz de Fora, Brazil (UTC-5)

2.9

(80)

Juiz de Fora, Brazil (UTC-5)

2.9

(80)

Overview

Smart NX offers 12+ years of experience in CX from its headquarters in Juiz de Fora, Brazil, delivering omnichannel solutions, strategic consulting, and custom development as its core services. With over 100 specialists distributed across the country, the company specializes in chatbots and voice-bots, journey orchestration, APIs, and analytics, automating operations (up to 90% of tasks) to reduce operational costs (by up to 50%). Serving Retail, Banking/Fintechs, and Healthcare, Smart NX operates via a CXaaS/SaaS platform with dedicated and shared models, integrating automation, integrations, and data-driven insights.

Quick Facts

Year Founded: 2013
Company Size: 51 - 200
Avg. Hourly Rate: $25/hr - $49/hr
Min. Project Size: $25,000

Specialties

Customer Experience (CX) Consulting
CX as a Service (CXaaS)
Omnichannel Customer Engagement
Voice Bot Solutions
Customer Service Optimization
Digital Customer Experience Platforms
Customer Analytics & Insights
Customer Engagement Strategy
Digital Transformation
Chatbot Development
Contact Center Solutions
Customer Journey Mapping
Customer Relationship Management (CRM)
Process Automation
Conversational AI
Business Process Consulting
AI-Powered Customer Support
Enterprise Communication Solutions

Customer Experience (CX) Consulting
CX as a Service (CXaaS)
Omnichannel Customer Engagement
Voice Bot Solutions
Customer Service Optimization
Digital Customer Experience Platforms
Customer Analytics & Insights
Customer Engagement Strategy
Digital Transformation
Chatbot Development
Contact Center Solutions
Customer Journey Mapping
Customer Relationship Management (CRM)
Process Automation
Conversational AI
Business Process Consulting
AI-Powered Customer Support
Enterprise Communication Solutions

Team Experience

< 1 Year
33%
1-2 Years
24%
3-5 Years
27%
6-10 Years
13%
10+ Years
3%

< 1 Year

33%

Median Employee Tenure:

2.4 years

Employee Growth in last 1 year:

4%

Offerings

Services

Big Data Analytics and BI
Custom Software Development
IT Consulting
AI and Machine Learning
Chatbot Development
CRM Solutions
Managed IT Services
Robotic Process Automation (RPA)
Staff Augmentation
System Integration

Industries Served

Business Consulting and Services
E-commerce & Retail
Education
Financial Services
Government Administration
Healthcare
Manufacturing
Real Estate

Expertise

Tech Stacks

Node.js
Python
React.js
C#
Java
MongoDB
PHP

Tools

Docker
Git
Google Cloud Platform (GCP)
Jira
Kubernetes
Linux
Microsoft SQL Server
WordPress

Skills & Expertise

Agile Methodologies
Object-Oriented Programming (OOP)
Project Management
Requirement Analysis
Software Development
Web Development

Highlights

Notable Clients

Ambev
Sicoob
Super Muffato
Unimed

Location(s)

Primary Development Center & Headquarter

Primary Development Center & Headquarter

Juiz de Fora, Brazil

125+ employees

Important Facts About Brazil (PDC):

Literacy Rate: :; 94.7%
English Proficiency: :; Low
GDP Per Capita: :; $10,820
Income Category: :; Upper Medium