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EndorsedendorsedOngoing

IVR, Web and Mobile Development for Communications Company

Services Covered:

Custom Software Development • Mobile Application Development
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Industry
Industry

Financial Services

Duration
Duration

199 months

Budget
Budget

50K - 199K

Client Size
Start Date

1 January 2010

Team Size
Team Size

6-10 Employees

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable SETA International is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

EBM

mapNewport Beach, United States of America

Project Summary

SETA International provided a six-person team to support a communications company building and enhancing IVR, web and mobile systems. The vendor delivered feature enhancements, online IVR building tools, reporting and processing components, and native iOS and Android apps. Clients reported on-time delivery, flawless performance, strong responsiveness, and effective onshore project management coordinating an offshore development team in Vietnam.

Key Challenges

  • More projects than internal staff could handle.
  • Need to develop features and improve system functionality.
  • Requirement to build online IVR tools and reporting/processing capabilities.
  • Need a reliable partner to execute ideas and finish projects.

Project Deliverables

  • Enhanced features and system enhancements
  • Online IVR building tools
  • Reporting and processing components
  • iOS mobile app
  • Android mobile app

Project Solution

SETA supplied a dedicated offshore development team managed via onshore project managers to deliver feature enhancements and new functionality. The team built online IVR building tools, reporting and processing components, and native mobile apps (iOS via Xcode and Android with Java), and used web technologies (jQuery, HTML) for web work. Work was coordinated through a project manager who accepted requirements from the client and delivered completed functionality.

Project Outcome

  • The software and technology perform flawlessly.
  • Deliverables are completed on time.
  • The vendor demonstrated high responsiveness and effective onshore project management despite an offshore development team.
  • No issues were reported with their work.

Platforms

  • MobileMobile
  • WebWeb

Tech Stack

  • JavaJava
  • jQueryjQuery
  • HTMLHTML
  • iOSiOS
  • AndroidAndroid

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“SETA International completes all products and deliverables flawlessly and on time. Despite their offshore location, the team is responsive and provides excellent onshore project management.”

Jeff Peterson

Founder & CTO, EBM at EBM

Note: This endorsement is based on publicly available client feedback from external review sources.