endorsedOngoing

Dev Team Augmentation for HelpSocial Customer Service Platform

Services Covered:

Custom Software Development

Industry

Software Development

Duration

151 months

Budget

200K - 999K

Start Date

1 January 2014

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Scopic is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

HelpSocial

San Antonio, United States of America

Project Summary

Scopic provided ongoing development support to HelpSocial, building new features for a customer-service platform and delivering mobile apps including an Android app and a Twitter integration. Their developers are embedded with the client team, participating in regular meetings and using Slack and GitHub for collaboration. The engagement began in 2014 and has continued as a responsive, flexible long-term partnership.

Key Challenges

Needed development help to build and extend the customer-service platform
Required mobile app development (Android) based on an existing iOS app
Needed reliable external developers who could integrate with the internal team

Project Deliverables

Built new features and capabilities for the existing customer service software
Developed an Android application based on a refactored iOS app
Completed development of a Twitter app

Project Solution

Scopic augmented the client's engineering team to build on top of existing software, delivering new platform features and multiple mobile apps. They developed an Android app (based on an iOS refactor), completed a Twitter app, and provided ongoing developers who integrated with the client's teams; a project manager was assigned for the Android engagement while other work was handled via direct developer contact.

Project Outcome

Developers integrated with the client's team, communicating via Slack and participating in meetings
Delivered work of good quality within reasonable timeframes and followed through on commitments
Achieved a long-term, ongoing partnership since late 2014

Platforms

Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Contributing to both technical projects and an enjoyable work environment, Scopic Software has become a true partner. Their resources collaborate effortlessly with internal stakeholders and participate in established meeting cadences. Customers can expect a responsive and flexible partner.”
Matt Wilbanks
CEO
Date: 09/04/2019