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SharePoint & SQL Server Maintenance for South Ayrshire Council

Services Covered:

Software Maintenance and Support • Managed IT Services
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Industry
Industry

Government & Public Safety

Duration
Durationinfo-circle

18 months

Budget
Budget

Less than 10K

Start Date
Start Date

1 June 2017

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
70/100
Good

Project Capability Score (PCS) estimates how capable ScienceSoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

South Ayrshire Council

map United Kingdom

Project Summary

ScienceSoft provided SharePoint and Microsoft SQL server maintenance and support to supplement the client's in-house staff for a local government authority. They resolved server issues, verified backups, ensured uptime, and prepared the environment for an eventual SharePoint upgrade. The vendor is responsive and the system has run smoothly since they took over management.

Key Challenges

  • Lack of in-house staff to manage SharePoint
  • Need to ensure uptime and handle server incidents, backups, and logs

Project Deliverables

  • SharePoint maintenance and support
  • 24-hour SQL server maintenance and support
  • Backup verification and server log monitoring
  • SharePoint upgrade preparation

Project Solution

ScienceSoft acted as an extension of the client's IT team, providing technical support for SharePoint and 24-hour SQL servers. They addressed availability and server incidents, checked backups and server logs, allocated developers quickly when issues arose, and supported preparations for an eventual SharePoint upgrade. The engagement runs with a project manager and two developers, delivering roughly 240 hours of service annually.

Project Outcome

  • Fast response and developer allocation when issues arise
  • Minimal downtime and stable system availability
  • Improved operational smoothness since ScienceSoft took over management

Platforms

  • CMSCMS

Tech Stack

  • Microsoft SharepointMicrosoft Sharepoint
  • Microsoft SQL ServerMicrosoft SQL Server
  • JiraJira

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“ScienceSoft’s team is highly responsive, whether via phone or email. They act quickly in the face of concerns and allocate developers effectively. The system has run smoothly since they took over managing it.”

Kirsty McIntyre

Web Developer

Note: This endorsement is based on publicly available client feedback from external review sources.

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