endorsedOngoing

React Frontends for IT Service Provider (AI Chatbot & Sales Expert UI)

Services Covered:

Website Development

Industry

Information Technology

Duration

24 months

Budget

Confidential

Start Date

1 August 2024

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

84/100

Strong

Project Capability Score (PCS) estimates how capable scandiweb is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Bechtle

Neckarsulm, Germany

Project Summary

Scandiweb developed two React frontend applications for an IT service provider: a messenger with an AI chatbot and an expert frontend for sales. The engagement included design mockups and project and backlog management, delivered by a small scandiweb team. The applications recently went live and the client is tracking user engagement metrics and revenue; the client praised scandiweb's on-time delivery and smooth communication.

Key Challenges

Create an AI-based chatbot to gather customers' needs and support the sales department in daily tasks

Project Deliverables

Messenger frontend for AI chatbot
Expert frontend for sales
Design mockups
Project and backlog management

Project Solution

Scandiweb built two React frontend applications (a messenger for interacting with an AI chatbot and an expert frontend for sales) and delivered related design mockups. The team also provided project and backlog management to keep development on track and collaborated with the client via a 2–5 person team. The engagement began in August 2024 and is ongoing.

Project Outcome

Applications went live and are being tracked for logins, page impressions, and chat activity
Documents created from chats and online offers are being counted and tracked in the expert frontend, contributing to revenue
Positive client feedback that the new approach may be superior to plain online shopping

Platforms

Tech Stack

React.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The applications have recently gone live, and the client is tracking user engagement and revenue generated. They've also received positive feedback on the new platform. scandiweb is always focused on the client's goals and provides smooth and easy communication.”
Markus Müller
AI Commerce Engineer & Consulting
Date: 02/17/2026