endorsedOngoing

IT Staff Augmentation for Zooplus (Pet Retail & E‑Commerce)

Services Covered:

Custom Software Development • Staff Augmentation

Industry

E-commerce & Retail

Duration

57 months

Budget

Confidential

Start Date

1 November 2021

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Scalo is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Zooplus

Poland

Project Summary

Scalo provides staff augmentation to a pet-related retail and e-commerce company, delivering Java-based internal custom solutions. The team acts as an extension of the client's engineering team and has delivered products including a customer service self-service and order cancellation program. The client reports quick onboarding, reliability, and consistent delivery on commitments.

Key Challenges

Scale the business by augmenting engineering capacity
Require reliable candidates who integrate well with the existing team and deliver quickly

Project Deliverables

Full internal custom software products
Customer service self-service and order cancellation program
Dedicated Java-based engineering resources

Project Solution

Scalo supplied Java software engineers who acted as an extension of the client's team, responsible for developing internal custom solutions and delivering full products. Deliverables included a customer service program that enables customer self-service and order cancellations. The engagement was staffed with fewer than 10 engineers who integrated with the client's processes and tooling.

Project Outcome

Consistent delivery on commitments as measured by the client
Rapid time-to-value with extremely short onboarding
High organization and reliability reported by the client

Platforms

E-commerce Platform

Tech Stack

Java

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client has been satisfied with the work from Scalo, and the team delivers on their commitments. Scalo’s team has been onboarded quickly, delivered immediate value, and is highly organized. The client has been impressed with the service provider’s reliability and understanding of their needs.”
Łukasz Fido
Head of Engineering
Date: 08/16/2023