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Microsoft Logic App Integration for IT Management Company

Services Covered:

Custom Software Development • API Development • Application Integration • Software QA and Testing
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Industry
Industry

Information Technology

Duration
Duration

5 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 December 2020

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable Scalefocus is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Alemba

map United Kingdom

Project Summary

Scalefocus developed a Microsoft Logic App connector for Alemba's ITSM API, delivering a certified connector available globally on the Azure platform. The engagement included business analysis, architecture, development and QA; the client highlighted excellent QA processes, strong software architecture skills and effective project management.

Key Challenges

  • Leverage Microsoft Logic App capability to design low-code/no-code integrations and workflows
  • Make Alemba's comprehensive API easier to consume inside a Logic App by creating a connector

Project Deliverables

  • Alemba ITSM Logic App connector certified by Microsoft and published on the Azure platform
  • Business analysis to agree connector functionality
  • Connector architecture and implementation
  • Quality assurance and testing
  • Project management and delivery artifacts (documentation, presentations)

Project Solution

Scalefocus designed and built an Alemba ITSM Logic App connector by performing business analysis to define functionality, architecting and developing the connector, and executing QA to certify the connector. The final deliverable was certified by Microsoft and made available through the standard Azure platform. The engagement involved a small cross-functional team (business analyst, integration engineer, automation engineer and project manager) to keep delivery on track.

Project Outcome

  • Connector was certified by Microsoft and made available globally via the Azure platform
  • Improved connector accessibility for Logic Apps users and wider distribution through Azure

Platforms

  • CloudCloud

Tech Stack

  • AzureAzure

Client Endorsement

Overall Review Rating

4.5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Scalefocus, the solution was certified by Microsoft and is now available internationally. The vendor showed effective project and delivery management through setting specific meetings according to their audiences. They also showed a great emphasis on QA processes.”

Simon Nugent

CEO

Note: This endorsement is based on publicly available client feedback from external review sources.

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