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Welcome App — Mobile Revamp & UX/UI Overhaul for Nonprofit

Services Covered:

Mobile Application Development • UI/UX Design
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Industry
Industry

Non-profit Organizations

Duration
Durationinfo-circle

7 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 August 2019

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
68/100
Good

Project Capability Score (PCS) estimates how capable SapientPro is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Welcome App

mapAmsterdam, Netherlands

Project Summary

SapientPro was hired by a Dutch nonprofit (the Welcome App) to revamp an existing mobile application that supports newcomers and refugees. The vendor overhauled the app’s UI/UX, completed incomplete designs, and implemented several key features including a question portal, social features for trainings and events, and an in-app translation/interpreter. The update recently launched and early stakeholder feedback has been overwhelmingly positive.

Key Challenges

  • Need for a central mobile platform to deliver programs, trainings, events, and Q&A for newcomers
  • Handling sensitive expert-directed questions while also providing community-based support
  • Incomplete wireframes and designs that required immediate UI/UX design work before development could continue

Project Deliverables

  • Updated iOS and Android mobile application
  • Redesigned UI/UX
  • Question portal for users to ask experts or the local community
  • Social networking space for trainings, events, and programs
  • In-app translation/interpreter feature (40-second interpreter)

Project Solution

SapientPro took over and completed the updated iOS and Android versions of the Welcome App, redesigning the app flow and implementing new capabilities. They refined incomplete wireframes and provided UI/UX design work so developers could proceed, and delivered functionality including a question portal, social networking features for trainings/events, and a planned in-app translation/interpreter service.

Project Outcome

  • Launched the updated app with initial stakeholder testing showing overwhelmingly positive feedback
  • Improved collaboration and responsiveness with senior members available to support calls
  • Progress tracked through Telegram and Redmine with an active, responsive project manager

Platforms

  • MobileMobile

Tech Stack

  • RedmineRedmine

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The update just went live, so there’s limited quantitative data to support the team’s efforts. However, SapientPro’s work was highly praised by a range of stakeholders in the testing period. Along the way, the team was extremely collaborative, communicative, and engaged.”

Pepijn Middeldorp

Product Owner

Note: This endorsement is based on publicly available client feedback from external review sources.

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