endorsedOngoing

Application Management & Support for Healthcare Marketplace

Services Covered:

Cloud Consulting and Services • DevOps

Industry

Healthcare

Duration

72 months

Budget

10K - 49K

Start Date

1 August 2020

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Romexsoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

London, United Kingdom

Project Summary

Romexsoft manages the AWS infrastructure and development operations for a UK-based healthcare marketplace, running monitoring, incident response, and DevOps improvements. Their work included a Well-Architected Review, containerization and re-engineered deployments to ECS and Fargate, disaster recovery planning, cost optimization, and Android CI/CD implementation. The client reports SLA improvement and faster incident handling supported by Jira and Slack-based alerts.

Key Challenges

Need to manage all AWS infrastructure and ensure reliability
Require 24/7 infrastructure operations to meet enterprise SLAs
Allow the internal product team to focus on delivery while external resources handle infrastructure

Project Deliverables

Well-Architected Review
Monitoring and alerting system
Containerization and ECS/Fargate deployments
Disaster recovery process and postmortem reports
Android CI/CD pipeline
Cost reduction and decommissioning of unused services

Project Solution

Romexsoft ran an AWS Well-Architected Review and implemented improvements to monitoring, alerts, and incident workflows. They moved services to containers and re-engineered deployments using ECS and Fargate to enable smoother releases and automation, audited and removed unfinished projects to save costs, scheduled disaster recovery processes, and designed and implemented an Android CI/CD pipeline on AWS. They provided ongoing DevOps support with a team of engineers on rotation and coordinated with the client's internal backend developers.

Project Outcome

SLA increased from 99% to 99.5%
Implemented disaster recovery and postmortem reports
Monitoring and alerts integrated with Slack and a web dashboard
Cost reductions on AWS and third-party services

Platforms

AR/VR/XR
Mobile

Tech Stack

Amazon Web Services (AWS)
Android

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team's escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team's technical and hands-on approach helps them quickly deal with incidents.”
Anonymous
CTO
Date: 03/31/2021