endorsedOngoing

Mobile App Maintenance for Business Communication App

Services Covered:

Mobile Application Development • Software Maintenance and Support

Industry

Information Technology

Duration

108 months

Budget

50K - 199K

Start Date

1 August 2017

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Robosoft Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Liverpool, United Kingdom

Project Summary

Robosoft took over and completed a business chat and video-conferencing mobile app, handling iOS and Android development as well as back-end administration. They finished the previously delayed project within 12 weeks and released the app at a conference, establishing a long-term relationship. The vendor's project management and communication practices reduced the client's stress after a problematic prior engagement.

Key Challenges

Previous vendor was over budget and eight months past the deadline with less than half the work done
Needed to finish the partially completed communication app to meet an imminent conference deadline
Required scalable back-end administration and cross-platform mobile development

Project Deliverables

Admin system
iOS app
Android app
Back-end administration and maintenance

Project Solution

Robosoft took over maintenance and completion of a partially built, scalable communication app that supports video and chat between businesses and employees. They handled the admin system and the iOS and Android development, provided back-end administration, and managed the project through an assigned project manager using interactive communication tools like Slack and Skype. The intervention converted the engagement into a long-term relationship.

Project Outcome

Completed the whole project within 12 weeks and released the app at a conference
Achieved client satisfaction (client reported 100% satisfaction)
Provided faster, more reliable delivery than the previous vendor
Improved project management and reduced client stress

Platforms

Mobile

Tech Stack

iOS
Android
SQL

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Their team is efficient and reliable. They stepped in after a previous firm went over budget and months past deadline, completing the work within 12 weeks and ensuring the app’s successful release at a conference. They alleviated a great deal of stress from a painful development process.”
Rich Salt
Consultant
Date: 02/02/2018