endorsedOngoing

Ongoing CRM Development and Support

Services Covered:

Custom Software Development

Industry

Software Development

Duration

91 months

Budget

50K - 199K

Start Date

1 January 2019

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Reckonsys Tech Labs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Singapore, Singapore

Project Summary

Reckonsys provides ongoing development and support for a Singapore-based cloud CRM provider, delivering feature enhancements, bug fixes, and quality improvements. The vendor delivered numerous features quickly and with high quality, working within budget and providing access to additional resources as needed to support continued collaboration.

Key Challenges

Add functionality and enhancements to the existing CRM
Fix bugs and provide ongoing monitoring and support
Improve overall product quality

Project Deliverables

Ongoing enhancements to the existing CRM system
Bug fixes
Monitoring and maintenance of the CRM
Backend development (Django/Python)
Frontend development (ReactJS)

Project Solution

Selected for their combination of front-end expertise and Django/Python skills, Reckonsys provided ongoing enhancement, bug fixing, and monitoring services for the client's existing CRM system. The vendor supplied a Django Python backend developer and a ReactJS frontend developer to implement new functionality, resolve defects, and provide maintenance support; additional resources (e.g., AWS experts) can be engaged as needed. Project management was primarily handled by the client, with Reckonsys providing resources on request.

Project Outcome

Many enhancement features delivered quickly
High-quality work enabling cost-effective management and enhancement of the system
Continued access to supplementary resources (e.g., AWS) to support ongoing needs

Platforms

Tech Stack

React.js
Python
Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Reckonsys built numerous features quickly, augmenting the CRM with high-quality work to the satisfaction of stakeholders. The team is competent and delivers solutions within budget. They offer access to supplementary resources, which enables continued collaboration.”
Vaibhav Joshi
Director
Date: 10/03/2019