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EndorsedendorsedOngoing

Ongoing CRM Development and Support

Services Covered:

Custom Software Development
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Industry
Industry

Software Development

Duration
Durationinfo-circle

9 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 January 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable Reckonsys Tech Labs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapSingapore, Singapore

Project Summary

Reckonsys provides ongoing development and support for a Singapore-based cloud CRM provider, delivering feature enhancements, bug fixes, and quality improvements. The vendor delivered numerous features quickly and with high quality, working within budget and providing access to additional resources as needed to support continued collaboration.

Key Challenges

  • Add functionality and enhancements to the existing CRM
  • Fix bugs and provide ongoing monitoring and support
  • Improve overall product quality

Project Deliverables

  • Ongoing enhancements to the existing CRM system
  • Bug fixes
  • Monitoring and maintenance of the CRM
  • Backend development (Django/Python)
  • Frontend development (ReactJS)

Project Solution

Selected for their combination of front-end expertise and Django/Python skills, Reckonsys provided ongoing enhancement, bug fixing, and monitoring services for the client's existing CRM system. The vendor supplied a Django Python backend developer and a ReactJS frontend developer to implement new functionality, resolve defects, and provide maintenance support; additional resources (e.g., AWS experts) can be engaged as needed. Project management was primarily handled by the client, with Reckonsys providing resources on request.

Project Outcome

  • Many enhancement features delivered quickly
  • High-quality work enabling cost-effective management and enhancement of the system
  • Continued access to supplementary resources (e.g., AWS) to support ongoing needs

Platforms

  • WebWeb

Tech Stack

  • React.jsReact.js
  • PythonPython
  • Amazon Web Services (AWS)Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Reckonsys built numerous features quickly, augmenting the CRM with high-quality work to the satisfaction of stakeholders. The team is competent and delivers solutions within budget. They offer access to supplementary resources, which enables continued collaboration.”

Vaibhav Joshi

Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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