endorsedOngoing

App Development and Ongoing Support for Healthcare Solutions Provider

Services Covered:

Mobile Application Development • Software Maintenance and Support

Industry

Healthcare

Duration

223 months

Budget

200K - 999K

Start Date

1 January 2008

Team Size

6-10 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

67/100

Good

Project Capability Score (PCS) estimates how capable Ralabs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Referral Manangement Systems Ltd

Manchester, United Kingdom

Project Summary

Ralabs provided application development and ongoing support for a healthcare solutions provider that serves the NHS. They built and maintain the client's Ruby on Rails app, implementing forms, uploads, high-security features, and complex integrations. The team (8–10 people) manages the app and communicates via Jira, Confluence, and Zoom. Continuous support from Ralabs helped the client win further contracts.

Key Challenges

Transition from a small development team to a larger, managed development group to develop, maintain, and support the application and create a long-term relationship.

Project Deliverables

Ruby code base
Forms
Uploads
High security
Complex integrations
Ongoing application maintenance

Project Solution

Selected via personal recommendation, Ralabs took over a Ruby code base and delivered development and maintenance services. The scope included implementing forms and upload features, building high-security functionality, and integrating complex third-party systems. An 8–10-person team of developers, QAs, designers, and project managers supported development and ongoing support.

Project Outcome

Continued to win further contracts based on the quality of the application.
Excellent communication using Jira, Confluence, and Zoom.
High client satisfaction and an ongoing long-term relationship.

Platforms

Mobile

Tech Stack

Ruby on Rails

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client continues to gain customers because of the app, thanks to Ralabs's continuous support. The team communicates via Jira and Confluence and uses Zoom for group meetings. Their commitment to achieving the client's goal is notable.”
Anonymous
Director
Date: 03/23/2022