endorsedOngoing

Multi-site Online Ordering Platform and Elephoto.ca Photo-Book Website

Services Covered:

Custom Software Development • Website Development • Software Maintenance and Support • Application Integration

Industry

Engineering & Manufacturing

Duration

163 months

Budget

Confidential

Start Date

1 January 2013

Team Size

Confidential

Engagement Model

Nearshore

Project Capability Score (PCS)

70/100

Good

Project Capability Score (PCS) estimates how capable Radixweb is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Toronto, Canada

Project Summary

Radixweb developed a customized, multi-site online ordering platform that enables branch customers to design, proof and order print products, and also rebranded and upgraded a B2C photo-book site (Elephoto.ca). The vendor audited and customized the existing software to support multiple locations, assigned dedicated project leads, and continues to produce features and upgrades. The solutions have started generating revenue and reduced branch processing time, though the client notes recurring bugs and recommends stronger upstream QA.

Key Challenges

Enable branches to allow customers to order print products online
Support scalable online services across multiple branch locations
Rebrand and heavily customize the Elephoto.ca B2C website and integrate it with existing front-end and SOP systems
Maintain upgradability while delivering extensive customizations

Project Deliverables

Multi-site online ordering platform
Photo-book (Elephoto.ca) website rebrand and upgrade
Audit of existing software and multi-site customization
HTML5 upgrade of the platform

Project Solution

Radixweb audited the client's existing software and customized it into a multi-site solution so branches across the network could share and use the ordering system. They produced a highly customized ordering platform that supports templates, previews/proofs and direct ordering, and concurrently rebranded and upgraded the client's Elephoto.ca photo-book B2C site. The vendor assigned a project lead and teams to each project, proposed timelines and licensing that allowed the solution to be shared across branches, and delivered HTML5 upgrades and ongoing feature development and maintenance.

Project Outcome

Launched sites that are generating revenue and customer engagement
Reduced branch processing time by enabling direct online ordering
Enabled customers without design skills to order via templates and preview/proof flows
Upgraded customized photo-book software while implementing requested new features

Platforms

Tech Stack

HTML

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Assigned resources listen closely to feedback, and suggestions are included in product iterations. They're also willing to rapidly address issues when upgrades conflict with custom features. An important area for improvement, however, is their upfront QA and debugging practices.”
Anonymous
Owner
Date: 05/05/2017