endorsedOngoing

Mobile App & System Enhancements for Auto Insurance Company

Services Covered:

Custom Software Development • Mobile Application Development • Legacy Application Modernization

Industry

Legal

Duration

225 months

Budget

200K - 999K

Start Date

1 November 2007

Team Size

11-15 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Radiansys is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Hollywood, United States of America

Project Summary

Radiansys Inc provided system enhancements and web and mobile app development for a mid-size auto insurance company, delivering an iOS and Android app that enables payments, policy and vehicle management, and access to insurance documents. After a discovery phase and proof of concept, Radiansys worked alongside the internal team; updates led to a substantial increase in app users. The engagement began in November 2007 and remains ongoing.

Key Challenges

Modernize the company's distribution channel and provide additional customer methods
Enable customers to manage records independently to reduce inbound calls
Address and modernize legacy Java systems

Project Deliverables

Proof of concept
Business specification document and mockup screens
Web and mobile (iOS and Android) applications with payment and account management features
System enhancements and transferred app to the client

Project Solution

Radiansys engaged on a per-project basis starting with a proof of concept and business specification. They created mockup screens, performed system enhancements, and developed iOS and Android apps that allow users to pay for insurance, add/remove cars, update contact/address details, and access documents. The vendor worked alongside the client's internal team, used iterative delivery, and provided staff augmentation as needed.

Project Outcome

Increased iOS users from about 50,000 to approximately 125,000–150,000 (an increase of 75,000–100,000)
Reduced customer service costs by enabling users to self-serve via the app
Maintained on-time delivery with scalable staffing and strong project management

Platforms

Mobile
Web

Tech Stack

Java
Android
iOS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“After the updates were applied, the app has seen a 75,000–100,000 increase in users, impressing the client. The Radiansys Inc team dedicated ample time towards the discovery phase, allowing them to deliver accurate solutions. They are also adaptable and responsive, ensuring a harmonious partnership.”
Anonymous
VP of IT
Date: 06/23/2021