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EndorsedendorsedOngoing

CRM-Integrated Field Service Management Portal

Services Covered:

Custom Software Development • Website Development
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Industry
Industry

Information Technology

Duration
Duration

103 months

Budget
Budget

200K - 999K

Client Size
Start Date

1 January 2018

Team Size
Team Size

6-10 Employees

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable Q3 Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

WorldWide Techservices

mapBillerica, United States of America

Project Summary

Q3 Technologies developed a CRM-integrated web portal for field service management and provided business analysis, Python development, QA testing, and technical documentation. The client transitioned from legacy in-house systems to new technologies and views Q3 as an ongoing, responsive partner that provides visionary, value-driving solutions.

Key Challenges

  • Develop a web-based field service management portal user interface for the CRM system
  • Make the tool highly customizable via configuration settings
  • Develop a web-based client portal user interface for the CRM system used for field service delivery

Project Deliverables

  • CRM-integrated web portal for field service management
  • Business analysis and design proposals
  • Python development
  • QA testing
  • Technical documentation and release notes

Project Solution

Q3 provided business analysis, Python development, QA testing, and technical documentation to build CRM-integrated web portals for field service management and client delivery. Business analysts worked with IT and business stakeholders to document requirements and produce design proposals, which Q3 developers implemented. Q3 performed QA testing and produced instructional and release-note documentation accompanying releases.

Project Outcome

  • Successful adoption of new technologies that retired legacy in-house solutions
  • Relationship matured into an ongoing, valuable partnership with increased responsiveness and more visionary solution suggestions

Platforms

  • WebWeb

Tech Stack

  • PythonPython

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Q3 Technologies, the client has transitioned from legacy solutions to new technologies. The service provider has been highly responsive and has become an indispensable partner for them. Q3 Technologies' visionary approach and approachability of resources are hallmarks of their work.”

Wm. Scott Schmokel

VP of IT

Note: This endorsement is based on publicly available client feedback from external review sources.