endorsedCompleted

Tech Assistant Module Development for willhaben

Services Covered:

Website Development

Industry

Information Technology

Duration

6 months

Budget

10K - 49K

Start Date

1 March 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

88/100

Strong

Project Capability Score (PCS) estimates how capable Probey Services Private Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

willhaben

Austria

Project Summary

Probey Services designed and developed an intelligent Tech Assistant module for a digital marketplace, delivering the front-end UI, interactive wireframes and prototypes, and a smart comparison tool. They built the module with React and developed a recommendation engine to suggest relevant products based on user behavior. The new tools increased user engagement, session duration, and click-through rates while reducing support queries.

Key Challenges

Need to improve the platform's search and discovery experience for tech products
Internal teams were occupied with core platform maintenance and unavailable to build the feature
Requirement for an intelligent, behavior-driven assistant that can suggest relevant products and make finding items more conversational

Project Deliverables

Front-end user interface for the Tech Assistant module
Interactive wireframes and prototypes
Tech Assistant module built with React
Recommendation engine for product suggestions
Smart Comparison Tool for side-by-side product comparisons
Documentation and training for the internal tech team

Project Solution

Probey Services immersed themselves in the client's workflows, with the project lead and a UX designer conducting onsite discovery with product and customer service teams. They created interactive wireframes and prototypes and then built the front-end Tech Assistant using React to feel native to the site. They developed a recommendation engine to analyze browsing behavior and suggest relevant items, implemented a Smart Comparison Tool for side-by-side product comparisons, and supplied documentation and training for the client's internal team.

Project Outcome

Marked increase in user engagement within tech categories
Significant growth in average time users spend browsing tech listings
Solid rise in click-through rate on suggested products
Noticeable drop in customer support queries about finding products
Users made more confident purchasing decisions

Platforms

Tech Stack

React.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Probey Services helped the client increase user engagement, extend average session duration, boost CTR on the suggested products, and reduce product inquiries. The new tools also enabled users to make more confident purchasing decisions. Moreover, the team delivered on time and responded promptly.”
Johan Svanstrom
CEO, willhaben at willhaben
Date: 10/08/2025