endorsedCompleted

Mobile App & Portal Dev for Disability Support Provider

Services Covered:

Mobile Application Development • Website Development

Industry

Healthcare

Duration

6 months

Budget

10K - 49K

Start Date

1 February 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

87/100

Strong

Project Capability Score (PCS) estimates how capable Probey Services Private Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Resilient Life Care

Australia

Project Summary

Probey Services designed and developed a two-sided mobile ecosystem and accompanying admin portal for a disability support provider, delivering apps for both iOS and Android plus a web-based dashboard. The engagement included user workshops, UX design, development, testing, and launch; the product facilitated agent onboarding and client bookings while emphasizing usability for families and robustness for agents.

Key Challenges

Build a two-sided mobile application that serves both clients/families and life care agents
Provide an intuitive, reassuring experience for non-technical, often-stressed families while ensuring a robust, efficient toolset for busy agents
Support secure communication, booking and scheduling, profile verification, and payment within a cohesive platform

Project Deliverables

Two distinct mobile applications (client-facing and agent-facing) for iOS and Android
Central web-based admin dashboard for Resilient Life Care
Searchable directory of vetted life care agents with filters
Secure in-app messaging and calling system
Real-time booking and calendar synchronization
Multi-step agent profile verification system
Secure payment gateway integration

Project Solution

Probey Services ran workshops and user research, then designed, developed, tested, and launched a complete ecosystem: two distinct mobile applications (one for clients, one for life care agents) for iOS and Android, plus a central web-based admin dashboard. Core features included a searchable agent directory with filters, secure in-app messaging and calling, real-time booking and calendar sync, multi-step agent verification, and secure payment gateway integration. The vendor handled design, development, QA, and deployment for the full product.

Project Outcome

Onboarded over 200 qualified life care agents within the first three months of launch
Facilitated over 500 successful client–agent bookings
Received dozens of messages from families reporting increased peace of mind
Streamlined scheduling allowed agents to take on more clients without administrative burden

Platforms

Mobile
Web

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Probey Services helped the firm onboard over 200 qualified life care agents, facilitate over 500 successful client-agent bookings, and receive dozens of messages from families sharing how the app brought them peace of mind. They optimized agents’ schedules, allowing them to handle more end clients.”
Micheal Baxter
CEO, Resilient Life Care at Resilient Life Care
Date: 10/09/2025