endorsedCompleted

CRM 2.0 Development for Emitel

Services Covered:

Custom Software Development

Industry

Telecommunications

Duration

12 months

Budget

50K - 199K

Start Date

1 February 2016

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Pretius is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Emitel

Warsaw, Poland

Project Summary

Pretius developed a CRM 2.0 system for Emitel to modernize client and project management processes using Java (Spring), AngularJS, Apache Solr, and Oracle Database. The solution introduced features such as quick search, project detail browsing, contract and invoice review, financial reporting charts, a new user rights model, and integrations with other systems. Internal stakeholders were pleased with the quality of the deliverables, and Emitel and Pretius continued a maintenance and feature-development partnership that lasted at least eight years.

Key Challenges

Existing CRM did not meet evolving business needs
Difficulty adding new features to the legacy system
Complex client management and installation maintenance processes required automation

Project Deliverables

CRM 2.0 system
Quick client search
Project detail browsing
Contracts and invoices review module
Financial reporting charts
User rights and authorization model
Integrations with other systems

Project Solution

Pretius rebuilt Emitel's CRM as CRM 2.0 to address limitations in the legacy system and add new functionality. They implemented features including quick client search, detailed project views, contract and invoice review, financial reporting charts, and a new user rights and authorization model, and integrated the CRM with other internal systems to automate processes. The backend was built primarily in Java (Spring) with Apache Solr for search and Oracle as the database, and the frontend used AngularJS. The engagement was managed by a Pretius project manager in a waterfall delivery model.

Project Outcome

Continued maintenance partnership lasting 8 years
High-quality deliverables and satisfied internal stakeholders
Ongoing maintenance and feature additions by the vendor

Platforms

Tech Stack

Java
Spring
AngularJS
Oracle

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Internal stakeholders were pleased with the quality of Pretius' development services. Emitel and Pretius still worked together, maintaining the software and adding new features. Collaborators continued their partnership for eight years.”
Marek Samujłło
CIO
Date: 08/02/2021