endorsedOngoing

Audio Recording App Redevelopment & Maintenance

Services Covered:

Website Development • Software Maintenance and Support

Industry

Arts, Entertainment & Recreation

Duration

72 months

Budget

10K - 49K

Start Date

1 August 2020

Team Size

30+ Employees

Engagement Model

Offshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable PowerGate Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Santa Clarita, United States of America

Project Summary

Power Gate Software served as the development partner for an audio recording tool, redeveloping and modernizing the application and maintaining the server codebase. The vendor also researched and migrated core services to third-party providers, which reduced operating costs. Since launch, the client reported a significant reduction in support tickets and customer service issues.

Key Challenges

Client had limited time and needed to delegate development to a competent team
Needed a geographically affordable and reliable team (sought a Vietnam-based provider)
Required modernization and maintainability improvements for legacy/poorly maintained mobile app and server code

Project Deliverables

Redeveloped and modernized the web/mobile application
Maintained and improved the server-side codebase
Researched and migrated core services to third-party vendors, reducing operating costs

Project Solution

Power Gate Software redeveloped the client's existing Node-based architecture and modernized the mobile app to improve maintainability. They took over maintenance and improvements of the server codebase and assisted in researching and migrating core services to third-party vendors to reduce costs. The client engaged multiple project managers and a large developer team across several projects, communicating primarily over Slack and using occasional Zoom calls for clarifications.

Project Outcome

Significant reduction in support tickets and customer service issues after launching the redeveloped app

Platforms

Web
Mobile

Tech Stack

Node.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Since the launch of the app that the Power Gate Software team helped redevelop, the company has seen a significant reduction in support tickets and customer services issues in their inbox. The team does their best even with limited direction and even provides the company with multiple options.”
Anonymous
CTO
Date: 07/19/2021