endorsedOngoing

Digital Transformation for IPC Pools

Services Covered:

Custom Software Development • DevOps • Cloud Consulting and Services • UI/UX Design • Data Analytics • Application Integration • Software Maintenance and Support

Industry

Engineering & Manufacturing

Duration

79 months

Budget

10K - 49K

Start Date

1 January 2020

Team Size

21-25 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable Possumus is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

IPC Pools

Mendoza, Argentina

Project Summary

POSSUMUS led a digital transformation for IPC Pools, delivering a website, quotation system, survey system, Power BI dashboards and an after-sales portal. Their work streamlined sales and post-sales processes, integrated CRM workflows and improved lead generation. Communication and collaboration were supported via Microsoft Teams and Redmine, with PowerBI dashboards provided for project monitoring.

Key Challenges

Execute a digital transformation for IPC Pools
Develop and maintain the company website
Digitalize the sales process
Implement a warranty and after-sales service portal
Develop a dashboard for decision-making
Create a survey system to gather customer feedback
Position the brand and increase lead generation
Improve communication and analyze brand loyalty

Project Deliverables

Website and landing pages
CRM integration
Warranty and after-sales portal
Sales digitalization (Dynamics Sales / Power Apps)
Post-sales implementation (Dynamics CS, Omnichannel)
Dashboards (Power BI)
Survey system (Dynamics Customer Voice)
Cloud migration to Azure
Offshoring and real-time collaboration strategy

Project Solution

Possumus executed a digital transformation program that included an offshoring and real-time collaboration strategy using MS Teams and MS 365, a migration strategy to Azure, and development of website landing pages with CRM integration using React and Strapi. They provided UX/UI design, developed a warranty and after-sales portal using Power Portals, digitalized sales with Dynamics Sales, Power Apps and Power BI, implemented post-sales functionality with Dynamics CS, Omnichannel and Twilio, developed dashboards with Power BI on Azure, and created a survey system using Dynamics Customer Voice. The engagement also included SRE/DevOps and ITaaS support with Azure architects and technicians.

Project Outcome

Improved brand positioning in Argentina and three additional countries
Optimized lead generation through a quotation system integrated with CRM
Provided online decision-making information via Power BI dashboards
Enabled online follow-up of after-sales cases through the implemented after-sales system
Collected reliable customer feedback via the survey system

Platforms

Cloud
Web

Tech Stack

Azure
React.js
Power BI
Twilio

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The company's brand positioning has improved, thanks to POSSUMUS' services. Their systems have streamlined the firm's business processes and generated more leads. Their communication is excellent, and they utilize tools like Redmine, Teams, and PowerBI dashboards, resulting in great collaboration.”
Mariano Paz
Marketing Manager
Date: 09/15/2022