endorsedOngoing

Managed IT Services & SQL Optimization for Terlato Wine Group

Services Covered:

Managed IT Services

Industry

Food & Beverage

Duration

91 months

Budget

200K - 999K

Start Date

1 January 2019

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

69/100

Good

Project Capability Score (PCS) estimates how capable Polestar Analytics is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Terlato Wine Group

United States of America

Project Summary

Polestar Solutions & Services provides managed IT and database services to Terlato Wine Group, focusing on SQL and Qlik/QlikView optimization. They support the client from both operational and strategic perspectives and have helped create a work plan and vision for future improvements. The engagement began in January 2019 and is ongoing, with the vendor acting as an extension of the client's team and maintaining strong communication and availability.

Key Challenges

Improve reporting and analytics capabilities (SQL, Qlik/QlikView)
Optimize SQL/database performance
Require both operational and strategic database support

Project Deliverables

SQL environment optimization
Qlik and QlikView optimization
Operational managed IT services
Work plan and roadmap for future improvements

Project Solution

Polestar worked with the client to optimize their SQL environment and supported Qlik/QlikView initiatives. The vendor collaborated on a work plan and timeline, provided examples and a vision for future improvements, and offered ongoing operational managed-services support. Polestar supplied a small core team supplemented by an extended team to deliver these services.

Project Outcome

Strong, collaborative working relationship between both groups
3–4 hour overlap in working hours enabling productive meetings
Consistent, open communication and availability
Flexibility to meet spiked demands and knowledgeable resources

Platforms

Tech Stack

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The partner is happy with the working relationship and collaboration. Polestar Solutions & Services is more of an extension of the partner's team than an outsourced vendor. They maintain strong and open communication as well as make themselves available. Knowledge is a hallmark of their work.”
Kevin O'Toole
CIO
Date: 01/05/2021