endorsedCompleted

Podcast Mobile App Stabilization & Feature Enhancements

Services Covered:

Mobile Application Development • Software Maintenance and Support • Website Development

Industry

E-commerce & Retail

Duration

14 months

Budget

10K - 49K

Start Date

1 February 2016

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Polcode is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Ratchet Host

Nashville, United States of America

Project Summary

Polcode updated and enhanced an existing podcast mobile app, stabilizing native iOS and Android versions and improving integrations with the client's website. They reduced support tickets from roughly 15–20 per day to 2–3 per day and achieved app stability in the high 90th percentile. Polcode provided ongoing project management and limited design work while rebuilding foundational elements using Objective-C and a MySQL backend.

Key Challenges

Stabilize outdated iOS and Android podcast apps.
Repair and reintroduce missing or broken features (playback speed, favorites, downloads).
Improve integration between the apps and the client's website and RSS/API feeds.
Replace a previous vendor and manage development for a nontechnical client.

Project Deliverables

Stabilized native iOS app
Stabilized native Android app
Integration between apps and the client website/API/RSS feeds
Feature fixes and additions (playback speed, favorites, local downloads)
WordPress website fixes and backend updates

Project Solution

Polcode recovered and modernized the legacy iOS and Android codebases, rebuilt parts of the app foundation, and implemented or repaired features such as playback speed, favorites, and local downloads. They improved integration between the apps and the client's website and RSS/API feeds, worked natively in Objective-C with a MySQL backend, provided limited design support, and assigned a dedicated project manager while developers cycled in and out.

Project Outcome

Support tickets reduced from ~15-20/day to 2-3/day.
App stability reached the high 90th percentile across devices.
Improved project management and communication with weekly status calls and adoption of client tools.

Platforms

Mobile
Web

Tech Stack

Objective-C
MySQL
iOS
Android

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Polcode succeeded in stabilizing the app, bringing error tickets down to 2 per day from as high as 20 per day. The team excels in adapting to internal processes and preferences, and communicates effectively and often. Polcode is professional, diligent, and flexible in every way, including payment.”
Nate Birkley
CEO
Date: 06/28/2017