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EndorsedendorsedOngoing

Platform Development & 24/7 Support for Online Ordering Provider

Services Covered:

Custom Software Development
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Industry
Industry

Information Technology

Duration
Duration

211 months

Budget
Budget

10K - 49K

Client Size
Start Date

1 January 2009

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable PointMatrix IT Services is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapNorthbrook, United States of America

Project Summary

PointMatrix has acted as the client's outsourced technology team since 2009, developing and managing the core platform for a global online ordering provider. The vendor provides continuous development, rapid problem resolution, and minimal downtime, enabling the client to process thousands of daily orders reliably.

Key Challenges

  • Lack of in-house technical skillset to develop the core technologies for the platform

Project Deliverables

  • Core platform software
  • Ongoing platform maintenance and support
  • 24-hour coverage and support for international clients

Project Solution

PointMatrix developed the client's core platform software (using Java among other technologies) and functions as the client's outsourced IT team. They manage all IT operations, deliver ongoing development and maintenance, provide 24-hour coverage for international clients, and implement new features and integrations as needed to keep the product competitive and reliable.

Project Outcome

  • Platform manages thousands of daily orders across the world with very little downtime
  • Rapid issue resolution and minimized downtime when incidents occur
  • Ability to integrate new technologies quickly to stay competitive and relevant
  • Strong, long-term relationship and dependable availability for the client

Platforms

  • WebWeb
  • MobileMobile

Tech Stack

  • JavaJava

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“PointMatrix keeps downtime to a minimum with quick problem solving and applies a broad technical skillset to ensure a relevant, competitive product. They’re able to manage and resolve multiple problems within a complex operating system. Responsive and attentive, they’ve built a strong relationship.”

Anonymous

Founder

Note: This endorsement is based on publicly available client feedback from external review sources.