OTRS Group
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(6)
Overview
OTRS Group provides 26+ years of enterprise service management expertise from its headquarters in Oberursel, Germany, delivering consulting, customization and training for IT service management, customer service & support, and security incident response. OTRS Group specializes in ticketing and ITSM platforms, multi‑tenant customer portals, API integrations, CMDB and BPMS process automation, knowledge management, reporting and ISMS/ISO 27001‑aligned workflows. It serves IT, education & research and telecommunications sectors with on‑premise and managed/cloud delivery, implementation, professional services and ongoing support.
Quick Facts
- Year Founded
- 2003
- Company Size
- 51 - 200
- Avg. Hourly Rate
- $50/hr - $99/hr
- Min. Project Size
- $25,000
Specialties
- Security Incident Management
- Help Desk Solutions
- Cyber Defense Solutions
- Customer Service Software
- Ticketing Systems
- Enterprise Service Management
- Business Process Automation
- Asset Management
- Workflow Automation
- Knowledge Management
- IT Operations Management
- IT Service Management
- Security Incident Management
- Help Desk Solutions
- Cyber Defense Solutions
- Customer Service Software
- Ticketing Systems
- Enterprise Service Management
- Business Process Automation
- Asset Management
- Workflow Automation
- Knowledge Management
- IT Operations Management
- IT Service Management
Team Experience
- < 1 Year5%
- 1-2 Years16%
- 3-5 Years28%
- 6-10 Years25%
- 10+ Years25%
< 1 Year
5%
Median Employee Tenure:
6.5 years
Employee Growth in last 1 year:
-1%
Offerings
Services
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Business Process Outsourcing (BPO)
Cybersecurity
Managed IT Services
Business Consulting
Custom Software Development
Digital Marketing Services
IT Consulting
QA Audit and Consulting
Software QA and Testing
System Integration
Industries Served
Education
IT Services and IT Consulting
Telecommunications
Expertise
Tech Stacks
HTML
JavaScript
Python
C#
Tools
Docker
Git
Jira
Linux
Storm
Skills & Expertise
Project Management- Software Development
Highlights
Awards and Certifications
Global InfoSec Awards
Awarded By: RSA Conference
SERVIEW CERTIFIED TOOL
Certified By: SERVIEW GmbH
Location(s)
Headquarter
Other
Headquarter (HQ)
Oberursel, Germany
Other Locations
Germany
2 More Offices
Brazil
1 Office
Mexico
1 Office
Singapore
1 Office
United States of America
1 Office