endorsedOngoing

Telephony Management Mobile App Development

Services Covered:

Mobile Application Development • UI/UX Design

Industry

Information Technology

Duration

31 months

Budget

50K - 199K

Start Date

1 January 2024

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

81/100

Strong

Project Capability Score (PCS) estimates how capable Orangesoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Poland

Project Summary

Orangesoft designed and developed a Flutter-based iOS and Android mobile app for an IT company providing telephony solutions. The vendor led discovery, created multiple UX/UI prototypes, and built admin features including call routing, analytics, recordings and CRM integrations. Initial testing feedback is positive, and the team has been noted for timely delivery and clear communication.

Key Challenges

Create a mobile app to complement the client’s telephony product and allow remote management of telephony systems.
Implement admin capabilities including call-routing configuration, real-time analytics, call recordings, call-queue monitoring, and CRM integrations.

Project Deliverables

iOS app
Android app
UX/UI designs and high-fidelity mockups
Flutter-based mobile app built from scratch
Admin features (call routing configuration, real-time analytics, call recordings, call-queue monitoring, CRM integrations)

Project Solution

Orangesoft executed a phased engagement: discovery to convert the client's vision into a backlog, UX/UI design and prototyping with high-fidelity mockups, and full-stack mobile development. The team built a Flutter-based iOS and Android app from scratch that enables remote management of telephony systems, including admin features to configure call routing, view real-time analytics and call recordings, monitor call queues, and manage CRM integrations. Communication and project management used Google Meet, ClickUp, Slack and email.

Project Outcome

Initial testing feedback is positive; the app met expectations and aligns with the client's vision.
Timely delivery with outstanding project management, strong responsiveness, and regular progress updates.

Platforms

Mobile

Tech Stack

Flutter
iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Orangesoft has delivered an app that aligns with the client's vision and features an intuitive, user-friendly design. The team ensures a transparent process through their responsiveness, regular updates, and organized communication. Their timely delivery and dedication to quality stand out.”
Anonymous
Chief Business Development Officer
Date: 04/08/2024