endorsedCompleted

Custom Software Development for Retail Engagement Platform

Services Covered:

Custom Software Development • Website Development • API Development

Industry

E-commerce & Retail

Duration

4 months

Budget

Confidential

Start Date

1 December 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

82/100

Strong

Project Capability Score (PCS) estimates how capable OAK'S LAB is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Swiftly

South San Francisco, United States of America

Project Summary

OAKS LAB rebuilt and extended a retail engagement platform's CMS, delivering full-stack development (React frontend, Node.js backend, SQL) and integrating Kotlin microservices to support federated, retailer-specific content and RBAC. They contributed developers and a product manager, worked directly with stakeholders and Swiftly engineers, and supported a Phase 1 launch delivered on time.

Key Challenges

Need to onboard a large number of new customers quickly
New platform requirements for federated, retailer-specific content and customization
CMS needed to support RBAC and multiple retailer brands
Requirement to rebuild the core recipes CMS and integrate microservices

Project Deliverables

Rebuilt the core CMS for recipes
React frontend implementation
Node.js backend and SQL data store
Integrated and modified Kotlin microservices (Federated Content Service)
Improvements to the federated content system to support multi-retailer customization and RBAC

Project Solution

OAKS LAB provided developers and a product manager who collaborated with stakeholders and Swiftly engineers to improve the platform's federated content system. They rebuilt the core recipes CMS, implemented a React frontend, a Node.js backend with an SQL store, and integrated/modified Kotlin microservices such as the Federated Content Service to connect multiple content sources and support RBAC and retailer-specific customization.

Project Outcome

Improved customer satisfaction and delivered a CMS that met new requirements
Phase 1 launch met the projected date and budget
Delivered on time with a polished handoff; client seeks continued engagement

Platforms

Tech Stack

React.js
Node.js
SQL
Kotlin

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“OAKS LAB improved customer satisfaction, delivered on time, and created a CMS that met the needs. The team was skilled and pleasant to work with. Their project management extended beyond the core work they performed to support overall delivery. The client wants to continue to work with them.”
Aaron Held
Senior Engineering Director
Date: 04/15/2026