endorsedCompleted

Web & Mobile Platform for Secret Hotel

Services Covered:

Custom Software Development • Website Development • Mobile Application Development • API Development

Industry

Hospitality, Travel & Tourism

Duration

15 months

Budget

50K - 199K

Start Date

1 January 2018

Team Size

1-5

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Nickelfox is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

The Dutchess

United States of America

Project Summary

Nickelfox built a web and mobile ecosystem for a boutique hotel that manages room inventory, bookings, restaurant reservations, customer check-ins and restaurant POS. The delivered solution included a web backend, admin panels and iPhone/iPad apps. The platform streamlined previously manual processes, improving internal efficiency and delivering a positive, unique customer experience. The vendor is noted for active communication and strong technical execution.

Key Challenges

Need for development of complex web platforms and mobile apps with strong user experience
Requirement to manage room inventory, customer bookings, restaurant reservations and customer check-ins
Integration of restaurant POS and payment processing into the booking ecosystem

Project Deliverables

Web backend
Admin panels for booking and inventory management
iPhone and iPad apps for customer check-in and restaurant POS
Restaurant POS app
Electronic waiver signing app
Payment processing integration

Project Solution

Nickelfox delivered a complete ecosystem comprising a web backend, admin panels for booking and inventory management, and native iPhone/iPad apps for customer check-in and restaurant POS. They implemented backend services to manage rooms, reservations, bookings, guests, inventory and employees, integrated payment processing and developed an electronic waiver signing app. The vendor provided both frontend and backend development and coordinated the components to interact and fulfill hotel-specific booking and POS requirements.

Project Outcome

The platform replaced manual processes, improving internal efficiency
Customers reported positive feedback and a unique onsite experience
Effective project management with weekly meetings and timely communication that accelerated development

Platforms

Web
Mobile

Tech Stack

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The new system is more efficient for the internal team and has recieved positive feedback from customers. Nickelfox consistently communicates with the client and provides quality suggestions. The team is hard-working, knowledgeable, and dedicated.”
Rameet Chawla
Founder
Date: 01/20/2020