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EndorsedendorsedCompleted

SaaS Issue Reporting & Tracking Platform with Mobile App

Services Covered:

Mobile Application Development • Website Development • Software as a Service (SaaS) Development
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Industry
Industry

Information Technology

Duration
Duration

5 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 October 2020

Team Size
Team Size

11-15

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
73/100
Good

Project Capability Score (PCS) estimates how capable Nickelfox is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Vinchi Ltd

mapHemel Hempstead, United Kingdom

Project Summary

Nickelfox developed a SaaS issue reporting and tracking platform with a companion mobile app and web dashboard for an IT cloud consulting company serving a shipping-industry client. The platform included issue logging with images/videos, notifications, progress tracking and report generation. The client praised the UX and noted reduced turnaround time for reported issues, attributing improvements to Nickelfox's agile process and communication.

Key Challenges

  • Develop a SaaS inspection and monitoring tool for a shipping-industry client
  • Deliver both a mobile app for field technicians and a web dashboard for managers and support staff
  • Implement robust issue reporting, notifications, team allocation and progress-tracking workflows

Project Deliverables

  • SaaS issue reporting and tracking platform
  • Mobile app for technicians and staff
  • Web dashboard for managers and support staff
  • Issue reporting and notification system
  • Report generation and monitoring features
  • Team allocation and progress-tracking functionality

Project Solution

Nickelfox designed and built a SaaS inspection, monitoring and issue-tracking platform plus a cross-platform mobile app and a web dashboard for managers. The engagement included discovery sprints, wireframing and prototyping, UI/UX design (typography and iconography), iterative development sprints, QA and reviews, deployment, knowledge transfer and support. The technical stack used included .NET for backend, Microsoft Azure for cloud hosting, a SQL database, and React Native for the mobile app.

Project Outcome

  • The platform delivered a seamless, user-friendly UX and design which aided onboarding
  • Turnaround time for reported issues was considerably reduced
  • Agile practices (daily standups, frequent demos) and tools (Slack, Jira) improved communication and issue resolution

Platforms

  • CloudCloud
  • MobileMobile
  • WebWeb

Tech Stack

  • .NET.NET
  • AzureAzure
  • SQLSQL
  • React NativeReact Native

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client praised the platform for its user-friendly UX and seamless design. Nickelfox's work resulted in a decrease in the turnaround time for issues reported. Their agile approach made it easier for them to find and resolve issues. They were cooperative and attentive to the client's needs.”

Anonymous

Director of Technical Services

Note: This endorsement is based on publicly available client feedback from external review sources.

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Budget:
50K - 199K
Duration:
3 months
Team Size:
Confidential

Services Covered:

+4 more

Agency name:

Nickelfox

Project capability score:

78/100info-circle
View Project Details
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