endorsedCompleted

SaaS Issue Reporting & Tracking Platform with Mobile App

Services Covered:

Mobile Application Development • Website Development • Software as a Service (SaaS) Development

Industry

Information Technology

5 months

Budget

50K - 199K

Start Date

1 October 2020

Team Size

11-15

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Nickelfox is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Vinchi Ltd

Hemel Hempstead, United Kingdom

Project Summary

Nickelfox developed a SaaS issue reporting and tracking platform with a companion mobile app and web dashboard for an IT cloud consulting company serving a shipping-industry client. The platform included issue logging with images/videos, notifications, progress tracking and report generation. The client praised the UX and noted reduced turnaround time for reported issues, attributing improvements to Nickelfox's agile process and communication.

Key Challenges

Develop a SaaS inspection and monitoring tool for a shipping-industry client
Deliver both a mobile app for field technicians and a web dashboard for managers and support staff
Implement robust issue reporting, notifications, team allocation and progress-tracking workflows

Project Deliverables

SaaS issue reporting and tracking platform
Mobile app for technicians and staff
Web dashboard for managers and support staff
Issue reporting and notification system
Report generation and monitoring features
Team allocation and progress-tracking functionality

Project Solution

Nickelfox designed and built a SaaS inspection, monitoring and issue-tracking platform plus a cross-platform mobile app and a web dashboard for managers. The engagement included discovery sprints, wireframing and prototyping, UI/UX design (typography and iconography), iterative development sprints, QA and reviews, deployment, knowledge transfer and support. The technical stack used included .NET for backend, Microsoft Azure for cloud hosting, a SQL database, and React Native for the mobile app.

Project Outcome

The platform delivered a seamless, user-friendly UX and design which aided onboarding
Turnaround time for reported issues was considerably reduced
Agile practices (daily standups, frequent demos) and tools (Slack, Jira) improved communication and issue resolution

Platforms

Cloud
Mobile
Web

Tech Stack

.NET
Azure
SQL
React Native

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

The platform's design is clean and its UX is easy to use, which we really liked. Since Nickelfox's work, reported issues get turned around faster. Their agile approach helped them track down and fix problems more easily. They were cooperative and paid close attention to what we needed.
Anonymous
Director of Technical Services
Date: 07/02/2021