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EndorsedendorsedOngoing

Consultant Self-Training Tool App Support and Maintenance

Services Covered:

Software Maintenance and Support • Software QA and Testing
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Industry
Industry

Business Consulting & Services

Duration
Durationinfo-circle

6 months

Budget
Budget

Less than 10K

Start Date
Start Date

1 September 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable Moon Technolabs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapBerlin, Germany

Project Summary

Moon Technolabs took over and fixed an older iOS and Android self-training app used by consulting candidates, providing ongoing maintenance and support since September 2019. They resolved a critical subscription-management issue that allowed users to continue using subscriptions, and they continue to deliver timely updates to meet App Store standards. The vendor has been responsive in communications and proactive in scheduling calls and clarifying work.

Key Challenges

  • Replace an underperforming previous development partner
  • Fix and stabilize an older iOS and Android self-training app

Project Deliverables

  • Mobile iOS app maintenance
  • Mobile Android app maintenance
  • Bug fixes and one-off feature tasks
  • Subscription-management fixes to restore subscription flows

Project Solution

Moon Technolabs fixed issues in the client's iOS and Android self-training tool and has provided an ongoing maintenance and support engagement. The vendor handled bug fixes and one-off tasks, updated subscription-management functionality, and implemented App Store–compliant updates. Communication and coordination were handled via Basecamp and Skype.

Project Outcome

  • Enabled users to continue subscriptions by fixing subscription-management functionality
  • Maintained App Store standards through timely updates
  • Improved customer retention by stabilizing the subscription service

Platforms

  • MobileMobile

Tech Stack

  • iOSiOS
  • AndroidAndroid

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The completed deliverables have allowed the company to stably offer and retain customers through a subscription service. Their ongoing maintenance of the app has remained successful due to their quick response times and willingness to challenge themselves with new projects.”

Anonymous

Founder

Note: This endorsement is based on publicly available client feedback from external review sources.

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